Overview of the VCGLR organisational structure.
The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is organised along six divisions, each reporting to the Chief Executive Officer:
Catherine Myers is the Chief Executive Officer (CEO) at the VCGLR. Prior to this, she was Director, Strategy and Planning at the VCGLR and held senior management roles at Responsible Alcohol Victoria and the Department of Justice (now Department of Justice and Regulation).
The six division leaders all report directly to the CEO and form the Executive team. Key support roles including Strategic Adviser, Executive Coordinator, and Senior Policy Officer also report directly to the CEO and form the Office of the CEO.
The CEO, in conjunction with the Executive team, is responsible for the overall management of the VCGLR as an organisation and ensuring that the strategic priorities and business objectives are met.
Compliance takes a collaborative approach to managing risk in the gambling and liquor industries in Victoria by engaging with industry to encourage high levels of voluntary compliance underpinned by strong enforcement action where required.
Corporate Services provides the VCGLR with essential support services and promotes leading business practices through three teams: Finance, Business Services and People and Culture.
Key functions of the division include:
The ICT Reform Division maintains and enhances the VCGLR's business applications and supporting infrastructure. ICT has identified four key areas of focus in the VCGLR IT Strategy to support the business needs of the VCGLR for the coming years:
The ICT Reform Division is working towards establishing the VCGLR as an agency with modern information technology that allows us to provide improved service and meet the technology expectations of staff and stakeholders now, and into the future.
The Legal Services Division ensures all legal risk is managed on behalf of the Commission. The division performs the company secretary role in guiding the VCGLR's internal governance and compliance, and provides the Commission secretariat and registry services to ensure consistent decision making by Commissioners and staff.
Legal Services advises on:
Other key functions include:
The Licensing Division is the main public interface between the VCGLR and industry and community, and a key regulatory tool used to develop responsible gambling and liquor industries. Licensing key functions include:
Decisions are made according to legislative requirements such as licensee suitability and harm-minimisation and with the principles of good decision-making including procedural fairness and natural justice.
The Research and Engagement Division oversees four areas - education (proactive campaigns as well as administration of legislated training requirements), strategic communication, regulatory strategy and client services (the VCGLR's contact centre). Engaging with both internal and external stakeholders, the division fosters collaboration in our regulatory approach. The division also undertakes research and evaluation to support delivery of best practice regulation to the Victorian community.