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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Monitoring service
  • Back
  • Apply for a new licence, permit or registration
  • Understand your gaming licence
  • Manage my gaming licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Major or temporary event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
  • Sporting and community club
  • Pub
  • Small temporary event
  • BYO
  • Winery or Brewery
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Understand your liquor licence
  • Manage my licence
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
Help
How can we help?
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Organisation structure

Other related content
VCGLR

Overview of the VCGLR organisational structure.

The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is organised along six divisions, each reporting to the Chief Executive Officer:

  • Compliance
  • Corporate Services
  • Information Communication Technology (ICT) Reform
  • Legal Services
  • Licensing
  • Research and Engagement.
Chief Executive Officer

Catherine Myers is the Chief Executive Officer (CEO) at the VCGLR. Prior to this, she was Director, Strategy and Planning at the VCGLR and held senior management roles at Responsible Alcohol Victoria and the Department of Justice (now Department of Justice and Regulation).

The six division leaders all report directly to the CEO and form the Executive team. Key support roles including Strategic Adviser, Executive Coordinator, and Senior Policy Officer also report directly to the CEO and form the Office of the CEO.

The CEO, in conjunction with the Executive team, is responsible for the overall management of the VCGLR as an organisation and ensuring that the strategic priorities and business objectives are met.

Compliance

Compliance takes a collaborative approach to managing risk in the gambling and liquor industries in Victoria by engaging with industry to encourage high levels of voluntary compliance underpinned by strong enforcement action where required.

Activities include:

  • conducting inspections and compliance activities
  • conducting complex investigations
  • ensuring the gambling and liquor industries remain free from criminal influence
  • ensuring the integrity and reliability of systems
  • assisting its regulated entities to comply through education.
Corporate Services

Corporate Services provides the VCGLR with essential support services and promotes leading business practices through three teams: Finance, Business Services and People and Culture.

Key functions of the division include:

  • financial management
  • budgeting
  • business services
  • administered revenue
  • procurement
  • workforce planning
  • learning and development
  • employee health and safety
  • recruitment and career management
  • payroll and conditions
  • industrial relations/employee relations management, and
  • internal communications.
ICT Reform

The ICT Reform Division maintains and enhances the VCGLR's business applications and supporting infrastructure. ICT has identified four key areas of focus in the VCGLR IT Strategy to support the business needs of the VCGLR for the coming years:

  • applications modernisation/consolidation
  • online/mobile services
  • infrastructure/cloud technology
  • business intelligence.

The ICT Reform Division is working towards establishing the VCGLR as an agency with modern information technology that allows us to provide improved service and meet the technology expectations of staff and stakeholders now, and into the future.

Legal Services

The Legal Services Division ensures all legal risk is managed on behalf of the Commission. The division performs the company secretary role in guiding the VCGLR's internal governance and compliance, and provides the Commission secretariat and registry services to ensure consistent decision making by Commissioners and staff.

Legal Services advises on:

  • the Commission's powers under gaming and liquor legislation
  • major licence management
  • administrative law (such as privacy, freedom of information and subordinate legislation)
  • commercial contract arrangements
  • court procedure
  • prosecutions
  • human resources and industrial relations
  • policy and regulatory practice
  • development and evaluation of legislative proposals
  • development of implementation plans, guidelines and protocols.

Other key functions include:

  • assistance with investigation work
  • criminal and civil litigation strategy
  • advocacy, both internal and external
  • appearing as counsel assisting for internal liquor review matters, disciplinary actions and applications for premises approvals and gaming machine increases
  • managing corporate governance
  • statutory compliance
  • leading public policy negotiations and engagements with internal and external stakeholders.
Licensing

The Licensing Division is the main public interface between the VCGLR and industry and community, and a key regulatory tool used to develop responsible gambling and liquor industries. Licensing key functions include:

  • assesses and determines applications by individuals, businesses, clubs and community organisations for licences and permits to conduct gaming
  • assesses and determines applications by individuals, businesses, clubs and community organisations for licences and permits to conduct gaming
  • manages the allocation of gaming machine entitlements to venue operators
  • monitors the financial activities and probity of approved participants in the gaming industry to ensure compliance with gaming regulations and ongoing suitability to hold a licence, permit or approval.

Decisions are made according to legislative requirements such as licensee suitability and harm-minimisation and with the principles of good decision-making including procedural fairness and natural justice.

Research and Engagement

The Research and Engagement Division oversees four areas - education (proactive campaigns as well as administration of legislated training requirements), strategic communication, regulatory strategy and client services (the VCGLR's contact centre). Engaging with both internal and external stakeholders, the division fosters collaboration in our regulatory approach. The division also undertakes research and evaluation to support delivery of best practice regulation to the Victorian community.

The division:

  • engages with our stakeholders to promote education in the gambling and liquor environment
  • provides leadership and advice on all communication activities across the VCGLR
  • develops the VCGLR's regulatory strategy, including leading research and analysis
  • provides the initial response to all gambling and liquor enquiries from industry and the community.
Page last modified 
16 March 2017