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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Monitoring service
  • Back
  • Apply for a new licence, permit or registration
  • Understand your gaming licence
  • Manage my gaming licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Major or temporary event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
  • Sporting and community club
  • Pub
  • Small temporary event
  • BYO
  • Winery or Brewery
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Understand your liquor licence
  • Manage my licence
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
Help
How can we help?
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Freedom of Information

The Victorian Freedom of Information Act 1982 (the Act) gives you the right to access information about the activities of the Victorian Commission for Gambling and Liquor Regulation (VCGLR) that are contained in documents held by the VCGLR.

What are the types of information I can request?

The Act gives you the right to:

  • request documents about your personal affairs including amending or removing incorrect or misleading information about you that the VCGLR may hold.
  • various activities of the VCGLR.

How do I make a freedom of information request?

There are two ways to make a request:

  • in writing to the VCGLR Freedom of Information Officer, enclose payment of $28.40 with your application to GPO Box 1988, MELBOURNE VIC 3001
  • lodge online at the FOI website.

Please note: If you are suffering financial hardship, you may request the VCGLR to waive the application fee.

You can make a freedom of information request yourself, or you can authorise another person (for example, a solicitor) to make a request on your behalf. If you want someone to make a request on your behalf for your personal information, you must give written authorisation.

In your application, it is important that you clearly describe the documents you are requesting access to.

How will the request be processed?

The VCGLR is required to complete requests within 45 days from the date received. However, this may change depending on the nature of the request. If this is the case, the VCGLR will work with the requestor on a suitable timeline.

Once the VCGLR receive the request, all documentation will be reviewed and fee processed. If any documents are not included, or the fee is not paid, a staff member from the VCGLR will be in contact with you.

Depending on the information requested, on occasions, the VCGLR may need to transfer your request to another agency or department. You will be advised if this occurs.

The Freedom of Information - Information Statements contains further details about how the VCGLR makes information available to the public.

Please note: there may be additional fees in order to process your request. Further information about the types of charges is available at www.foi.vic.gov.au. You will be notified in advance before any additional fees are processed.

Once a decision is made in relation to your request, a letter will be sent explaining the decision, reasons for the decision and any documents that may have been released under the Act.

How do I make a complaint?

You can make a complaint to the FOI Commissioner, if you are unhappy with the decision, or with the way in which your request is being handled.

Further information is available at the FOI website.

You can also contact the VCGLR directly.

Information Statements

Information statements outline how the VCGLR is satisfying its legal obligations under the Act to make information readily available to the public without the need for making a FOI request.

Page last modified 
30 June 2017