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We are the new, independent regulator of Victoria’s gambling industry. We have stronger powers and a sharper purpose to ensure integrity, safety and fairness for all.
Gambling types
Gambling
The VGCCC regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
 
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Help
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Our service charter

Other related content

Our service charter outlines the standards of service you can expect from us.

When you contact us, you can expect:

  • general advice about the VGCCC’s processes
  • to be treated as we would like to be treated
  • access to appropriate signage, application forms and publications
  • assistance with application forms
  • an explanation of our procedures
  • status updates on your existing application
  • access to language assistance services
  • a commitment to handling personal information in accordance with relevant privacy legislations.

We endeavour to assist, but there are certain things we cannot do for you:

  • provide legal or business advice
  • complete your application
  • fast-track your application.

We aim to:

  • answer 80% of calls within 60 seconds
  • respond to emails and letters within five working days
  • promptly and professionally attend to reception counter enquiries
  • communicate with you in a polite and courteous manner
  • provide education regarding your obligations and responsibilities
  • assist you through timely, professional and efficient processes
  • provide you with up to date and consistent information and assistance.

We respect your right to:

  • timely and transparent decision making
  • appeal decisions made by the VGCCC through the appropriate process
  • privacy and confidentiality of your personal information
  • be treated respectfully and ethically in accordance with the Victorian Charter of Human Rights and Responsibilities.

To help us deliver quality service, we encourage you to:

  • engage courteously with staff
  • provide us with accurate and timely information.

    For more information on our service charter, contact us