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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Monitoring service
  • Back
  • Apply for a new licence, permit or registration
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  • About Keno
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Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Major or temporary event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
  • Sporting and community club
  • Pub
  • Small temporary event
  • BYO
  • Winery or Brewery
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  • Apply for a new licence
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  • Education and training
  • Public holiday trading
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  • Understand your liquor licence
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  • Education and training
  • Public holiday trading
  • Licensee resources
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  • Understand your liquor licence
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  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
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  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
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Criteria and benchmarks - Responsible Gambling Code of Conduct

Other related content
Gambling

The VCGLR must ensure that Responsible Gambling Codes of Conduct (codes) comply with section 10.1.4(2)(fd), section 10.6.6 and section 10.6.7 of the Gambling Regulation Act 2003.

The following criteria and benchmarks are applied by the VCGLR to assess whether the requirements of the Gambling Regulation Act 2003 have been met for approval:

No Legislative requirements for Code of Conduct Criteria for approval Benchmark
1 Be of a satisfactory standard - s10.1.4(2)(fd) Code of conduct fulfils criteria below for legislative requirements 2-5 All criteria for requirements 2-5 are met
2 Comply with Responsible Gambling Code of Conduct Ministerial Direction - s10.1.4(2)(fd) and s10.6.6 The code of conduct includes all elements of the ministerial direction, which apply to the type of gambling. The code of conduct shows that in its practice the relevant person will meet or exceed the all standards and requirements set out in Part A for each relevant aspect of the directions.
3 Demonstrate a commitment by the relevant person to foster responsible gambling section section 10.6.7(a)

Suitable processes and structures are in place to support the implementation and ongoing operation of the code of conduct.

The code of conduct is accompanied by or includes a statement outlining the relevant person's processes and structures and stating the relevant person's commitment to the promotion of best practice through the ongoing review of the effectiveness of these processes and structures.

This could cover:

  • Management and staff roles and responsibilities for implementing and evaluating the operation and effectiveness of the code of conduct (e.g. standing management meeting agenda item, nominated staff person to interact with customers)
  • Induction and training processes
  • Ways of raising and addressing implementation and operational issues, including ways for suggesting improvements, within venues/ outlets/ other places of business (as applicable).
  • Ways of recording effective strategies and staff conduct (e.g. could become part of performance or salary arrangements, rewards and recognition program) and for publicising and rewarding these.
4 Be appropriate for, and relevant to, the nature and type of gambling the relevant person is authorised to provide section section 10.6.7 (b) The code of conduct includes all elements of the ministerial direction, which apply to the type of gambling. The code of conduct should show that in its practice the relevant person will meet or exceed the Minister's standards and requirements set out in Part A for each relevant aspect of the directions.
5 Set out a review process by which the relevant person will assess the operation and effectiveness of the code of conduct - section 10.6.7(c) The code of conduct is accompanied by or includes a statement outlining the relevant person's process and timeline for review of the code of conduct's operation and effectiveness. Review of the operation of the code of conduct should occur annually, and wherever possible follow industry review guidelines for responsible gambling codes of conduct suggested by the Commission and published on its website.
 

Visit Responsible Gambling Code of Conduct for more information

Page last modified 
7 February 2017