Complaints

To make a complaint regarding a Liquor Licence

If you have cause to lodge a complaint about an existing licensed premises, you can call 1300 182 457 or email your complaint to contact@vcglr.vic.gov.au

Include details about the nature of your complaint and the exact location of the venue as well as your own contact details. You may wish to keep your identity private from the licensed premises but Compliance and Audit will need your details to verify your complaint.

There is a Complaint Form available for you to use.

Alternatively, you can mail your complaint to:

    Compliance and Audit
    Victorian Commission for Gambling and Liquor Regulation
    GPO Box 1988
    Melbourne 3001

To make a complaint regarding a Gambling Licence

Phone: 1300 182 457

Email: investigations@vcglr.vic.gov.au

Gambling Complaints and Compliance operate 24 hours, 7 days a week. Information will be provided on making a complaint about any form of gambling and industry compliance requirements, including:

• Conduct of Bingo
• Raffles
• Trade promotion Lotteries
• Lucky Envelopes
• Unlicensed Staff
• Bookmakers
• Gaming Machines (Poker machines)
• Wagering and Betting
• Club Keno
• Casino
• Lotteries