Completing an approved Responsible Service of Alcohol (RSA) program gives participants the skills and knowledge to contribute to a safe and enjoyable environment in licensed premises.
Face-to-face RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences.
Licensees and staff are subject to mandatory RSA requirements and have one month from the date they first sell, offer for sale or serve liquor on the licensed premises to complete an RSA program.
They will then need to complete the approved RSA online refresher course every three years.
The RSA program covers a range of topics including:
Please check out our Advanced RSA page for more information about the Advanced RSA training course.
All licensees subject to the RSA training requirement will need to maintain an up-to-date RSA training register (XLSX, 20.23 KB). This register must record the following:
The RSA program register can be supplied and produced electronically or in paper form.
This register should be readily accessible and available for inspection by all staff at the licensed premises. This includes access to the device, if using an electronic register, where the RSA program register is stored.
Individuals wishing to find a local registered training provider that can deliver the face-to-face RSA program should download the RSA training providers (XLS, 162.5 KB) and contact a local training organisation.
Please check out our RSA frequently asked questions page for information about RSA requirements and interstate certificates.