Circulation of the new bank note began on 20 September 2017 by the Reserve Bank of Australia.
Similar to the $5 note released last year, the new $10 notes feature upgraded security technologies and design to prevent counterfeiting.
Due to these updates, non-upgraded gaming machine Bank Note Acceptors (BNAs) should not be accepting the new $10 note’s design.
CAUTION: It has been noted that some BNAs that were upgraded to accept the new $5 bank note are also accepting the new $10 bank note. However, venue operators need to be watchful of these BNAs as they have been discovered to be only crediting the gaming machine with a value of $5 instead of the full $10 bank note value. It is not known yet if other BNA types are similarly being affected.
Venue operators are encouraged to display warning signs in their venues to deter patrons from using the new notes until the BNAs are upgraded. It is recommended that patrons exchange any new $10 notes for old $10 or other currency before using them in gaming machines.
Manufacturers and suppliers of BNAs have software/hardware upgrades available to allow their products to accept the new notes. Suppliers are required to seek approval from the Victorian Commission for Gambling and Liquor Regulation for any BNA software or hardware upgrades to be installed in gaming machines.
Gaming venue operators should approach their suppliers to enquire when the approved upgrades will be available for installation in machines.
No. Gaming venues are not obliged to provide a BNA that accepts current bank notes. This is a commercial decision for venues.
For machines that have not been upgraded, venues should advise players to exchange any new $10 notes for an old note or coins.
Gaming machines without a BNA upgrade will continue to accept the previous $5 note and $10 notes as well as the current $20, and $50 bank notes. If you did not upgrade your gaming machines at the time of release for the new $5 note in 2016 but choose to do upgrade now, the upgraded BNAs will accept both of the newer $5 and $10 bank notes.
All gaming machines will require a Logic Clear upon installation and some will require a Master Reset/Ram Clear as part of the process when the BNA is upgraded.
Venues must follow the appropriate procedures for a master reset including scheduling such activities with Intralot and following correct protocol for reinstating standalone jackpots.
For more information about the new $10 bank note, visit the Reserve Bank of Australia website.