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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Monitoring service
  • Back
  • Apply for a new licence, permit or registration
  • Understand your gaming licence
  • Manage my gaming licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Major or temporary event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
  • Sporting and community club
  • Pub
  • Small temporary event
  • BYO
  • Winery or Brewery
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Understand your liquor licence
  • Manage my licence
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
Help
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List of Responsible Gambling Codes of Conduct

The Victorian Commission for Gambling and Liquor Regulation has approved the codes of conduct listed below.

You can also view a list of all gaming venues that have adopted a code of conduct.

Please note: the link under 'code number' for gaming venues will allow you to view the venues that have adopted this particular code of conduct.

Gaming venues
Name Code Number Date effective Contact details
Tatts/Tabcorp Generic Code (PDF, 355KB) Code 1 17 March 2009 Tabcorp Holdings Ltd: gaming.operations@tabcorp.com.au
ALH Group Ltd (PDF, 365KB) Code 2 17 March 2009 Group National Gaming Manager, Con Nikitas: email con.nikitas@alhgroup.com.au or phone (03) 9829 1005
Clubs Victoria Inc (PDF, 60KB) Code 3 28 February 2011 Neill Murray (03) 9419 8505: ccv@ccv.net.au
Returned and Services League (Vic Branch) (PDF, 319KB) Code 4 7 April 2009 Licensed Sub-branch Executive Officer, Brian Cairns: bcairns@rslvic.com.au or (03) 9655 5539
Mercury Group Victoria Inc (PDF, 89KB) Code 18 25 October 2011 Compliance Office, Jacqui Hutchison: jhutchison@mgv.org.au or 1800 641 503
AHA (Victoria) (PDF, 247KB) Code 19 14 February 2012 Enquiries to (03) 9654 3491
Leigh Barrett Associates Pty Ltd (PDF, 79KB) Code 21 27 June 2012 Leigh Barrett: leighbarrett1@bigpond.com or (03) 9404 1642
Community Clubs Association of Victoria (PDF, 419KB) Code 22 27 June 2012 Neill Murray (03) 9419 8505: ccv@ccv.net.au
PVS Australia Pty Ltd (PDF, 406KB) Code 23 27 June 2012 Andrew Jeynes andrewj@pvsoz.com.au or phone (03) 8671 1900
Community Clubs Victoria Code 28 14 May 2014 Neill Murray (03) 9419 8505 ccv@ccv.net.au
Frontier Hospitality Co-operative Ltd (PDF, 584KB) Code 33 16 December 2016 Enquires to (03) 9842 9314
Public lottery
Tatts Lotteries (PDF, 310KB) Code 5 31 January 2011

Social Responsibility Manager, Glenda Manne at: glenda.manne@tattslotteries.com or phone (07) 3877 1119

Bruce Houston, Executive General Manager, Community Relations at bruce.houston@tattsgroup.com or phone (03) 85177742.

Keno
Tabcorp Investments No.5 Pty Ltd (PDF, 161KB) Code 20 3 April 2014

Tabcorp Holdings Ltd:

gaming.operations@tabcorp.com.au

Wagering and betting
Tabcorp Wagering (Vic) Pty Ltd (PDF, 458KB) Code 26 3 April 2014

Direct all enquiries by phone (02) 9218 1441 or by email tervit-veaseym@tabcorp.com.au

Commercial raffle organiser
Apple Marketing Group Pty Ltd (PDF, 41KB) Code 9 19 May 2009 AMG Administration Manager, Bronwyn Shearer (03) 9222 2999
S. O Asher Consultants Pty Ltd (PDF, 24KB) Code 13 28 May 2009 Managing Direction, Jennifer Harmsworth at jharmsworth@soasher.com.au or (08) 8376 4231
Austview Holdings Pty Ltd (trading as Smart Health Australia) (PDF, 119KB) Code 15 6 October 2009 Client services support, Leanne Whittle leanne@sha.net.au or (03) 8554 6100
Insight Holdings Consolidated Pty Ltd (PDF, 25KB) Code 17 27 September 2011 Andrew Salmon andrew.salmon@insightccs.com.auor (02) 9215 1623
Communication Direct Pty Ltd (PDF, 1.03MB) Code 25 6 May 2015 Geoff Moore, General Manager, (03) 8414 5600

Lighthouse Group Pty Ltd (PDF, 70KB)

Code 27 15 April 2014

Belinda Watson Belinda@rafflelink.com.au

Clements Group Pty Ltd (trading as The Big Raffle) (PDF, 491KB) Code 29 25 August 2014 Director / Authorised Officer Craig Richard Clements at richard@clementsgroup.com.au or
041 857 7757 (business hours only)
4Mile Pty Ltd (PDF, 1.27MB) Code 30 20 July 2015 Enquires to (02) 9288 4600
Loftus Vision Pty Ltd (PDF 43.70KB) Code 31 7 August 2015 Email info@aspireconsulting.com.au or telephone (07) 5630 6252
Epilepsy Association of South Australia and the Northern Territory Inc (PDF, 519 KB) Code 32 4 December 2015 Email enquiries@epilepsycentre.org.au or phone (08) 8448 5600
Community Link (SA) Pty Ltd (PDF, 2.1MB) Code 34 9 December 2013 Email enquiries@epilepsycentre.org.au or phone (08) 8448 5660
Win 50-50 Pty Ltd (6.65MB) Code 35 8 June 2017 Email admin@win50-50.com.au
Bingo centre operator
Bingo Industry Association of Victoria - Generic Code (PDF, 19KB) Code 10 26 May 2009 Chairman Bingo Industry Association of Victoria, Russell Enders (03) 5248 8777 or raidersbingo@tpg.com.au
Casino
Crown Melbourne Ltd (PDF, 831KB)  Code 12 October 2016

Crown Responsible Gambling Support Centre

1800 801 098 (freecall) or rgsc@crownmelbourne.com.au

Registered bookmakers
Victorian Bookmakers' Association - generic code (PDF, 98KB) Code 16 24 November 2009 Executive Officer, John Clancy by phone (03) 9376 1933 or by email to j.clancy@vicbookmakers.com.au
Archives

This section provides a public historical record of previous codes of conduct approved by the predecessor, the Victorian Commission for Gambling Regulation:

Casino

Code name Code number Archived date
Crown Melbourne Ltd (PDF, 556KB) Code 12 19 October 2010

Club Keno

Tabcorp Holdings Ltd and Tatts Group (PDF, 69KB) Code 6 17 May 2012

Gaming venue

Intralot Australia Pty Ltd (PDF, 49KB) Code 14 28 May 2009
Tatts/Tabcorp (PDF, 341KB) Code 1 23 February 2010
ALH Group Ltd (PDF, 1.9MB) Code 2 23 February 2010
Returned and Services League (Victorian Branch) (PDF, 317KB) Code 4 23 February 2010
Clubs Victoria Inc (PDF, 77KB) Code 3 28 February 2011

Public lottery

Intralot Australia Pty Ltd (PDF, 67KB) Code 14 10 November 2009
Tattersall's Sweeps Pty Ltd (PDF, 142KB) Code 5 16 February 2010
Tatts Lotteries (PDF, 45KB) Code 5 31 January 2011

Wagering

Tabcorp Holdings Ltd Code 7 19 May 2009
Tabcorp Holdings Ltd Code 7 9 March 2010
Tabcorp Holdings Ltd Code 7 16 March 2011
Tabcorp Holdings Ltd Code 7 2 April 2012
Tabcorp Holdings Ltd Code 7 27 September 2012

Contact us for a copy of a code in a more accessible format

Page last modified 
19 June 2017