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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Monitoring service
  • Back
  • Apply for a new licence, permit or registration
  • Understand your gaming licence
  • Manage my gaming licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
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  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • About wagering and sports betting
  • Licensee resources
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  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
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  • Trade promotion lotteries
  • Public lotteries
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  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
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  • About Keno
  • Understand your permit
  • Licensee resources
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  • Apply for a new licence or permit
  • Understand your permit
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Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Major or temporary event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
  • Sporting and community club
  • Pub
  • Small temporary event
  • BYO
  • Winery or Brewery
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
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  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
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  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
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  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
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  • Education and training
  • Public holiday trading
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  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
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Responsible Service of Alcohol (RSA)

Completing an approved Responsible Service of Alcohol (RSA) program gives participants the skills and knowledge to contribute to a safe and enjoyable environment in licensed premises.

Face-to-face RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences.

Licensees and staff are subject to mandatory RSA requirements and have one month from the date they first sell, offer for sale or serve liquor on the licensed premises to complete an RSA program.

They will then need to complete the approved RSA online refresher course every three years.

The RSA program covers a range of topics including:

  • problems associated with excessive consumption
  • alcohol and the law
  • the question of who is responsible for RSA
  • facts about alcohol
  • improving the atmosphere of your premises
  • handling difficult customers.

Advanced RSA training course

Please check out our Advanced RSA page for more information about the Advanced RSA training course.

RSA training register

All licensees subject to the RSA training requirement will need to maintain an up-to-date RSA training register (PDF, 73KB). This register must record the following:

  • name of the licensee and all serving staff or if the licensee is a body corporate, the name of the person responsible for management of the premises
  • a copy of the most recent certificate ONLY
  • the date on which each person first sold, offered for sale or served liquor on the licensed premises.

This register should be readily accessible and available for inspection.

Training providers

Individuals wishing to find a local registered training provider that can deliver the face-to-face RSA program should download the RSA training providers (XLS, 304KB) and contact a local training organisation.

More information

Please check out our RSA frequently asked questions page for information about RSA requirements and interstate certificates.

Download the list of RSA training providers (XLS, 304KB)

Page last modified 
27 February 2017