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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
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The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
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The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
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Are you compliant? video transcripts

Other related content
ComplyCompliance

This page contains transcripts for the Are you compliant? series of videos:

VCGLR 'Are you compliant?' - licensed cafes and restaurants

[Music playing]

The VCGLR holistically treats risk within the liquor and gambling industries.

Using an educative approach, we encourage voluntary compliance.

This is underpinned by enforcement action when required.

In fulfilling this role, VCGLR inspectors are at all times focused on harm minimisation to individuals and communities.

VCGLR inspectors ensure cafe and restaurant licence-holders fully understand and adhere to their licence conditions.

Our compliance inspectors are professional, disciplined and highly organised as teams, with multi-disciplinary skills that indentify risk, and ensure compliance regulations are fully understood and adhered too.

Premises are regularly monitored, sometimes covertly.

This is to make sure the licensee’s main activity is food service.

A significant concern to the VCGLR are cafes and restaurants operating as bars, which require an entirely different licence. 

Such a breach is a serious matter and inspectors will take enforcement action.

Inspectors check that the licence and other required signage is on display and attracts public attention. 
 
We’ll also request a copy of your ‘red line plan’, which is reviewed to ensure compliance. 

Also known as the ‘authorised plan’, it shows the areas that have been approved. 

Your plan must be dated and endorsed.

Inspectors will also need to see any designated smoking areas within the plan and your strategy to make certain drinks are not taken outside the venue.

Inspectors work with licensees to provide information and education need to be compliant.

They make sure that you are operating as a café or restaurant, and not as a bar or nightclub.

We want your business to remain successful – however, non-compliance will be enforced.

In fulfilling this role, VCGLR Compliance is at all times focused on harm minimisation to individuals and communities.

[Music playing]

VCGLR 'Are you compliant?' - bottle shops

[Music playing]

The VCGLR holistically treats risk within the liquor and gambling industries.

Using an educative approach, we encourage voluntary compliance.

This is underpinned by enforcement action when required.

In fulfilling this role, VCGLR inspectors are at all times focused on harm minimisation to individuals and communities.

Packaged liquor outlets are a constant focus for VCGLR inspectors.

There can be varied reasons for inspection.

A primary concern is to ensure that alcohol is not being sold to minors.

Covert operations are often conducted to monitor this.

VCGLR inspectors treat such non-compliance as a serious offence.

During a routine inspection we’ll check that appropriate signage and licenses are displayed.

Inspectors will also verify that Responsible Service of Alcohol certificates are held by all relevant employees.

You will also need to present a current copy of your House Rules as well as your Code of Conduct.

It is crucial that regulations and obligations around the sale of alcohol to minors are adhered to.

It is crucial to also check minors are not using people over 18 to purchase alcohol on their behalf.

The VCGLR works with you to ensure your licence obligations are fulfilled.

We want your business to remain successful.

However, non-compliance will be enforced.

Inspectors will further discuss your responsibilities as a licensee,especially the licence condition of not selling alcohol to intoxicated customers.

In fulfilling this role, VCGLR Compliance is at all times focused on harm minimisation to individuals and communities.

[Music playing]

VCGLR 'Are you compliant?' - late night licensed venues

[Music playing]

The VCGLR holistically treats risk within the liquor and gambling industries. 

Using an educative approach, we encourage voluntary compliance. 

This is underpinned by enforcement action when required. 

In fulfilling this role, VCGLR inspectors are at all times focused on harm minimisation to individuals and communities.

Multi-agency operations are an essential part of our integrated response to ensuring licencee compliance. 

We routinely work with agencies including fire, police, environment and local councils. 

This multi-agency approach to liquor, fire, workplace heath and safety concerns and council-related matters addresses issues such as patron safety, noise and overcrowding.   

A prime focus is always intoxication and minors.

These operations are collaboratively planned and executed. 

The benefit for licensees is it generally means one coordinated visit.

In a multi-agency operation, VCGLR Inspectors will carry out internal and external venue observations. 

Covert inspectors will observe that security are fulfilling their responsibilities.  

Inspectors assess the crowd controllers to ensure they are checking IDs, monitoring crowd behaviour (including queuing) and that identification machines are operating. 

Internal observations are also conducted. 

This is known in the industry as a ‘walk‐through inspection’. 

We’ll check that the CCTV system is operating. Inspectors will also conduct a patron count if it’s a license requirement. 

We also ensure that your venue has all the correct signage in a visible area. 

This includes the licence, ‘Intoxicated? Drunk? Disorderly?’, ‘Under 18? No supply’ and ‘Under 18s no entry’.

As part of a late night inspection, we’re looking for signs of intoxication, minors and overcrowding. 

We also review the general running of the venue, not just patron behaviour. 

We’ll also check for any suspected minors who will be requested to present their ID. 
 
Intoxication and managing patron behaviour through appropriate crowd control is also of the utmost importance. 

The VCGLR assists compliance by providing education and advice in your efforts to provide a safe and entertaining environment for customers.

On completion of the walk-through inspection, a debrief is held to discuss findings (if any) before moving onto the next venue.

In fulfilling this role, VCGLR Compliance is at all times focused on harm minimisation to individuals and communities.  

[Music playing]

VCGLR 'Are you compliant?' - gaming venues and Melbourne casino

[Music playing]

The VCGLR holistically treats risk within the liquor and gambling industries.

Using an educative approach, we encourage voluntary compliance.

This is underpinned by enforcement action when required.

In fulfilling this role, VCGLR inspectors are at all times focused on harm minimisation to individuals and communities.

VCGLR inspectors are responsible for ensuring gaming venues fulfil their licence conditions and obligations.

They work in pairs across metropolitan and regional areas. Most visits are unannounced.

Initially, inspectors will meet your manager.

They’ll check the venue has a current licence.

Correct signage must also be displayed so it’s clearly visible to the public.

Any premises that operates gaming machines must have a liquor licence.

Gambling information must also be appropriately displayed.

Inspectors will also require proof that the venue is complying with the Code of Conduct.

Inspectors will be looking to make sure there are no intoxicated persons gambling and that minors are not on the gaming floor.

We’ll also review your Responsible Service of Alcohol certificates and Responsible Service of Gaming certificates for all employees.

Inspectors are always keen to discuss any issues you may wish to raise, especially in regards to ensuring the welfare of the public.

VCGLR inspectors have a visible presence at Crown Casino.

They have an office located there, work closely with Crown’s Responsible Gambling offices and perform all the normal gaming venue inspections.

As part of responsible gambling measures, patrons have the option to exclude themselves from the casino.

Inspectors work with Crown to ensure this occurs.

In fulfilling this role, VCGLR Compliance is at all times focused on harm minimisation to individuals and communities.

[Music playing]

VCGLR 'Are you compliant?' - bingo venues

[Music playing]

The VCGLR holistically treats risk within the liquor and gambling industries.

Using an educative approach, we encourage voluntary compliance.

This is underpinned by enforcement action when required.

In fulfilling this role, VCGLR inspectors are at all times focused on harm minimisation to individuals and communities.

On arrival at the bingo centre, compliance inspectors will meet with the manager.

TALK

Initially they’ll check through the running sheets, to ensure they match the number of books sold.

TALK

On entering the centre, inspectors make sure there are no minors present.

Inspectors will also count the number of books each patron is playing.

They’ll also review your permits and the visual display board of numbers.

For raffles and lucky envelopes, inspectors check to ensure the charity and public are protected and there’s no fraudulent activity.

Inspectors will need proof that you have declared charity status.

Following the inspection, they will complete a report. Inspection results are then discussed with the manager.

We understand you are conducting a business which helps support community charities.

However we require compliance and will assist you by providing education and advice in your efforts to provide a safe and entertaining environment for your customers.

In fulfilling this role, VCGLR Compliance is at all times focused on harm minimisation to individuals and communities.

[Music playing]

VCGLR 'Are you compliant?' - TAB venues and racecourses

[Music playing]

The VCGLR holistically treats risk within the liquor and gambling industries.

Using an educative approach, we encourage voluntary compliance.

This is underpinned by enforcement action when required.

In fulfilling this role, VCGLR inspectors are at all times focused on harm minimisation to individuals and communities.

On arrival at a race meeting, VCGLR inspectors will make contact with the TABCorp representative, who must attend all meetings.

A responsible gambling officer must also be on duty.

This may be an additional role for the TABCorp officer.

Inspectors will want to discuss any issues that may have adversely impacted on betting.

Any adverse betting matters that may have occurred witin the past 24 hours must be reported to the Commission.

Issues may include errors in the calculation of dividends and the possible presentation of forged tickets.

Inspectors will also need to know that you are compliant, that the betting rules are available public viewing on request.

You may be required to show a responsible gaming incident register.

A licensed Gaming Industry Employee performing technician duties must also be in attendance at the meeting.

VCGLR inspectors will check the self service terminals to ensure they are compliant.

They will also check TAB tickets to ensure the ticket includes the totalisator’s name, place of issue, bet selections and amount wagered.

Responsible Gambling signage must be placed at all points where bets are accepted and near all ATMs and EFTPOS machines.

Signage must be displayed in a manner that attracts public attention.

Signage must include ‘Under 18s no supply of alcohol’, ‘Under 18s no betting’ and ‘Intoxicated, drunk and disorderly rules’.

We also ensure no minors or intoxicated people are betting, including the self service terminals.

We’ll also check there’s sufficient information for race selections, dividends and results.

Inspectors will also meet with bookmakers and review the bookmaker’s registration and training register.

They may ask to see your Code of Conduct.

Bookmakers are required to hold a contact number for Gambler’s Help as well as a Responsible Gambling Kit.

The Chief Commissioner of Police has excluded certain persons from Victorian racetracks and the casino.

Our inspectors are always vigilant to ensuring these persons are not and have not been present.

We will ensure that no minors are betting at the TAB, with bookmakers or at EasyBet terminals, and that all betting operations are in accordance with legislation.

The VCGLR are often assisted with intelligence and advice from the Racing Integrity Commissioner.

We want your business to remain successful – however, non-compliance will be enforced when necessary.

In fulfilling this role, VCGLR Compliance is at all times focused on harm minimisation to individuals and communities.

[Music playing]

Page last modified 
18 June 2018