This page includes case studies demonstrating industry best practice across gaming and liquor.
With more than 23,000 licensees across Victoria, there is comfort in knowing that you are not alone. These case studies are based on real scenarios to demonstrate industry best-practice, challenges, solutions and how licensees, along with the VCGLR, are ensuring Victorians and visitors enjoy safe and responsible gaming and liquor environments.
If you have a case study with learnings that you would like to share with industry and other stakeholders, please email your contact name and number to email@example.com.
The manager of an iconic inner city venue spoke to the Victorian Commission for Gambling and Liquor Regulation and said the secret to managing patrons during Orientation Week (O-Week) is to “think like an 18-year-old”.
“We have introduced our own app which allows student discounts but also lets us monitor how much students are drinking and how often. This means staff can stop serving alcohol if necessary to ensure everyone stays safe. Last year we also limited happy hour times so that we did not encourage rapid drinking”.
If your venue has not developed a smart phone app, do not fret. Here are what other venues are doing to ensure O-Week is a fun, safe and enjoyable event for all:
Smart phone app for students and venues (PDF, 44.27 KB)
As the venue manager of a Melbourne pub puts it, “It’s important to ensure we do not become complacent when hosting events”.
A new year heralds some big functions and by now, many venue managers will be preparing for Orientation Week (O-Week) events between February and March.
“We have learnt that attention to detail is essential to accommodate large student groups. Make it clear to them that whilst you are happy to have them, they do need to respect the venue.”
Whether you anticipate large numbers for O-Week events or other functions, here are some tips from other venue operators about their pre-planning strategies:
No room for complacency (PDF, 43.66 KB)