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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Monitoring service
  • Back
  • Apply for a new licence, permit or registration
  • Understand your gaming licence
  • Manage my gaming licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Temporary or major event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
  • Sporting and community club
  • Pub
  • BYO
  • Winery, Brewery or Distillery
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Understand your liquor licence
  • Manage my licence
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
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Apply to be an accredited Registered Training Organisation

A Registered Training Organisation (RTO) is an organisation that provides vocational education and training to students so they can obtain qualifications or statements of attainment that are recognised by industry and other educational institutions throughout Australia.

RTOs who want to apply to us for accreditation to deliver RSA training must be registered as a training authority and have the nationally accredited RSA – SITHFAB002 Provide Responsible Service of Alcohol (SITHFAB002) - on their scope of registration. For more information on registration, see:

RSA online application - course content guidelines

This information  is for RTOs to ensure they meet content requirements, prior to submitting their application to deliver RSA online in Victoria. RTOs must be approved by VCGLR to deliver RSA face to face first.

Online course requirements:

  • Provide log in details so VCGLR can access the course to assess content.
  • To be accredited by the VCGLR, the course needs to include Victorian-based content for students who will be working in Victoria.
  • The online course must:
    • clearly state the student will receive a VCGLR branded RSA certificate on completion of the course which is what they need to work in licensed venues in Victoria
    • include detailed content about Victoria and Victoria’s liquor laws – a link to the Act is not sufficient
    • cover all topics outlined in the VCGLR RSA workbook and powerpoint presentation (available on the RSA certificate database).
  • The format of how key topics and other relevant information is presented, is up to the RTO but should align with SITHFAB002 and/or relevant training authority requirements.

Examples of course content:

  • Acceptable evidence of age documents in Victoria
  • Signs of intoxication
  • VCGLR Intoxication guidelines (linking to our document)
  • Strategies to prevent intoxication
  • Minors:
    • When can they be on licensed premises?
    • When can they work on licensed premises?
    • Can they drink on licensed premises?
    • Strategies to prevent underage drinking
    • Ask for ID for anyone that looks under 25 as best practice
  • Examples and reference to Victorian required signage
  • Golden rules of RSA page 5 of the workbook (linking to VCGLR RSA principles poster)
  • Packaged liquor requirements
  • Functions

Ensure you have checked your course includes topics covered in the existing VCGLR training materials available on the RSA certificate database

Please allow 15 business days for us to process your application once it meets these requirements. We will notify you of the outcome via email.

Apply to deliver RSA training online

Registered Training Organisations (RTOs) accredited to deliver RSA training in Victoria must apply to deliver the nationally accredited RSA training – Provide Responsible Service of Alcohol (SITHFAB002) online.

We will only approve an RTO to conduct RSA training online if satisfactory measures are in place to ensure that the RTO can:

  • confirm the identity of students undertaking training
  • assess the competency of students
  • minimise the potential for fraudulent activity.

RTOs accredited by us to deliver the RSA course must also adhere to our Terms and Conditions and accreditation schedule regardless of the method of delivery of the RSA Course.

The approval process

Prior to granting approval to an application, we may:

  • conduct an audit or require further information to help determine whether an application should be approved
  • require the applicant to provide the relevant login and password to allow an audit to be undertaken before the course is approved or made publicly available.

Applicants should carefully read the requirements for delivering RSA training online (outlined below) prior to commencing this application.

Standard conditions of approval to deliver RSA online

The below standard conditions will be imposed if your application to deliver RSA online is approved.

  1. If a student completes a course:
    1. during business hours, the RTO must ensure that the student’s details are entered into VCGLR RSA certificate database on the same day; or
    2. outside of business hours, the RTO must ensure that the student’s details are entered into the RSA certificate database on the next business day.
  2. When providing online training, the RTO must only allow students to undertake the course during times where a trainer will be available to assist with student queries in real time or within a specified timeframe.

We may vary any conditions from time to time and will advise RTOs in writing.

Requirements to deliver RSA training online

1. Confirm the identity of students undertaking training:

  • Appropriate online verification (or other similar methods) to establish and confirm the identity of students have been implemented.
  • Students cannot enrol in the online course without a Unique Student Identifier (USI).
  • Students gain access to online training through a secure website that requires a login and password.
  • Students are issued with a unique login and password that provides access to a secure website and secure methods of login/password retrieval.
  • The transmission of login information is secured using standard encryption technology.
  • Best practice information is provided to students regarding setting up and maintaining the security of passwords.
  • Students are required, on initial login, to set up security questions that allow them to retrieve their password if they forget it.
  • Student confidentiality is maintained in accordance with the Australian Privacy Principles (APPs).

 2. Assess the competency of students:

  • Randomly generated or varied ‘banks’ of assessment material are used to ensure that students do not complete the same assessment.
  • Information is provided to students about assessment requirements and processes.
  • Tailored communication and support is provided for all students, including people with special needs, language translation, and those in remote locations.
  • Real-time support - including telephone support, email from qualified assessors and online tools to obtain participant feedback on their satisfaction with the course.

3. Minimise the potential for fraudulent activity:

  • The IP address of students undertaking online training is captured.
  • Course activity is monitored to flag when the exact same free text answers are given to assessment questions by different students.
  •  Amendment or alteration of student details, upon verification of the student’s identification, can only be done by the RTO.
  • Students are ‘locked-out’ after three unsuccessful attempts at the final assessment and are required to undertake the entire course again.
  • Intervention and direct contact can be made with a student undertaking the course as required.
  • Students are made aware that any RSA certification provided may be void and withdrawn if fraudulent information is provided.
  • Any suspicious activity by trainers or students undertaking the course will be reported immediately to VCGLR.

To apply to deliver RSA training online, see: Apply to deliver online RSA training

Please allow 15 business days for us to process your application once this has been submitted. We will notify you of the outcome via email.

 

 

Apply for approval to deliver RSA training face to face

RTOs approved by us to deliver the RSA course must adhere to our Terms and Conditions and accreditation schedule regardless of the method of delivery of the RSA Course.

Please make yourself familiar with VCGLR requirements, see: Information for registered training organisations

Before applying to deliver RSA face to face, ensure you can provide:

  • evidence that the RTO is registered as a national training authority and has the nationally accredited RSA -SITHFAB002 on its scope of registration
  • confirmation of trainer qualifications to deliver SITHFAB002.

Supporting documentation must be attached to the application.

To apply to deliver RSA training face to face, see: Apply to deliver face to face RSA training

Please allow 15 business days for us to process your application once this has been submitted. We will notify you of the outcome via email.

Page last modified 
26 March 2021