IMPORTANT NOTICE: Stage 2 and 3 restrictions are currently still in place. For more information, see:COVID-19 information for licensees
The Victorian Freedom of Information Act 1982 (the Act) gives you the right to access information about the activities of the Victorian Commission for Gambling and Liquor Regulation (VCGLR) that are contained in documents held by the VCGLR.
The Act gives you the right to:
There are two ways to make a request:
Please note: If you are suffering financial hardship, you may request the VCGLR to waive the application fee.
You can make a freedom of information request yourself, or you can authorise another person (for example, a solicitor) to make a request on your behalf. If you want someone to make a request on your behalf for your personal information, you must give written authorisation.
In your application, it is important that you clearly describe the documents you are requesting access to.
The VCGLR is required to complete requests within 30 days from the date received. However, this may change depending on the nature of the request. If this is the case, the VCGLR will work with the requestor on a suitable timeline.
Once the VCGLR receive the request, all documentation will be reviewed and fee processed. If any documents are not included, or the fee is not paid, a staff member from the VCGLR will be in contact with you.
Depending on the information requested, on occasions, the VCGLR may need to transfer your request to another agency or department. You will be advised if this occurs.
The Freedom of Information - Information Statements contains further details about how the VCGLR makes information available to the public.
Please note: there may be additional fees in order to process your request. Further information about the types of charges is available at the Office of the Victorian Information Commissioner website. You will be notified in advance before any additional fees are processed.
Once a decision is made in relation to your request, a letter will be sent explaining the decision, reasons for the decision and any documents that may have been released under the Act.
You can make a complaint to the FOI Commissioner, if you are unhappy with the decision, or with the way in which your request is being handled.
Further information is available at the Office of the Victorian Information Commissioner website.
You can also contact the VCGLR directly.
Information statements outline how the VCGLR is satisfying its legal obligations under the Act to make information readily available to the public without the need for making a FOI request.