Please visit Liquor Control Victoria’s website for liquor licensing, compliance, and regulatory information.
The Freedom of Information Part II Information Statements show how we make information readily available to the public.
We releases a large amount of information - both online and in person. This reduces the need for members of the public to submit requests under the Freedom of Information Act 1982.
The statements below outline how the public can find the information they need regarding our key services, functions and reports.
We are independent statutory authority which regulates Victoria's gambling industry. We undertake compliance activities to detect breaches, while also educating industry and the community about regulatory practices and requirements.
Information about our operation, functions, online publications and other resources is available on this website.
The information contained in the Freedom of Information Part II Statements is a snapshot of the information available and is not an exhaustive list.
| Category/topic | Resource location |
| Acts administered by, or relevant to, the VGCCC | Legislation and regulation |
| VGCCC statutory office and bodies | About us |
| Key structures, functions and business areas of the VGCCC | What we do |
| VGCCC annual reports | Annual reports |
We develop a range of policies and practices, which are published on this website. On occasion, we seek feedback from the public about policies and initiatives.
Members of the public can also write directly to us seeking information on any aspect of our operations.
We create a large number of documents and records in the course of our work. We use an electronic document and records management system to classify, store, access and manage a broad range of electronic and hard copy documents.
The information contained in the Freedom of Information Part II Statements is a snapshot of the information available from us and is not an exhaustive list.
The types of documents that the VGCCC handles include:
| Applications, licences, registrations and permits | Decisions of VGCCC |
Meeting records |
|
Briefings |
Information sheets and frequently asked questions |
Policies, procedures and standards |
|
Correspondence |
Media releases |
Reports |
|
Decisions of Commissioners |
These documents are organised under the following categories according to our business classification schemes:
| Accounting |
Financial management |
People and culture |
Tenders |
| Annual reviews | Financial statements | Parliamentary questions |
Office administration |
| Appeals | Information privacy | Performance management |
Meeting management |
| Audits | Information management | Policy |
Training and materials |
| Business rules | Information technology and communication | Probity |
Vehicles and travel |
| Code of conduct and standards | Legal | Procedures | Workforce data |
| Complaints | Legislation and regulations | Prosecutions, inspections and investigations | |
| Commission papers | Litigation | Purchasing and procurement | |
| Correspondence (internal and external) | Publications (information sheets, newsletters) | Recruitment | |
| Delegations | Public and stakeholder discussion | Research and statistics | |
| Disputes, objections and complaints | Maintenance | Risk management | |
| Disaster recovery | Media, social media and news | Security | |
| Disposal schedules | Misconduct | Submissions | |
| Enquiries | Occupational health and safety | Taxation | |
| Executive Secretariat | Ombudsman, Freedom of Information and Protected Disclosures | Technical bulletins and standards |
The sitemap of this website shows the areas of work we undertake and in which areas documents are created.
Under the Freedom of Information Act, members of the public have the right to request information and access documents about their personal affairs and our activities.
A freedom of information request needs to be made in writing to the agency that holds the documents being requested. Requests for documents in our possession should be addressed to: Freedom of Information Officer, Victorian Gambling and Casino Control Commission, GPO Box 1988, Richmond, VIC 3121.
To lodge a freedom of information request, or for further information about how to make a request, please visit the Office of the Victorian Information Commissioner website.
Once the request is received, the Freedom of Information Officer will process it in line with the Act.
The resource locations and content presented below provide a snapshot of the information that is available and are not an exhaustive representation.
| Category/topic | Resource location |
| Information on how to make a request and how we complying with the obligations in the Act | See Annual reports |
| Lodge a request online and find general information on lodging requests | ovic.vic.gov.au |
We produce a wide range of publications which can be accessed in the resources section of this website. In some cases, it is not possible to supply the publication as a downloadable file. If this is the case, please contact us.
The resource locations and content presented below provide a snapshot of the information that is available on our website and are not an exhaustive representation.
| Category/topic | Resource location |
|---|---|
| Publications (information sheets, workbooks, guidelines) | Resources |
| Annual reports | Annual reports |
| Organisation structure | Who we are |
| Media releases | Media |
| News | News |
This section highlights some areas in which we publish internal rules, policies and procedures online.
Types of information that can be found on this website include:
The resource locations and content presented below provide a snapshot of the information that is available on this website and are not an exhaustive representation.
| Category/topic | Resource location |
| Acts administered by/relevant to VGCCC | Legislation |
| Meetings and hearings of the Commission | Hearings and decisions |
| Privacy policy statement | Privacy |
| Ministerial decision-making guidelines | Ministerial directions and guidelines |
| VGCCC directions and guidelines | VGCCC directions and guidelines |
| Technical standards | Technical standards |
| Role of local government authorities | Local government authorities |
|
Responsible Gambling Code of Conduct |
Codes of conduct |
|
Self-exclusion program |
Self-exclusion program |
| Online Services Portal is a secure portal and can only be accessed by venue operators | Online Services Portal |
| Information about the powers of compliance inspectors, inspections, casino operator and enforcement actions | Compliance and enforcement |
| Making a complaint about a gambling operator or activity | Make a complaint |
| Protected Disclosures Act 2012 |
To find a specific topic, search this website, or contact us.
This section illustrates examples of where we publish reports about policy as well as decisions, internal reviews and inquiries made by the Commission.
Information specified by Financial Reporting Direction 22C is retained by our Accountable Officer and is made available on request to Ministers, Members of Parliament and the public (subject to Freedom of Information requirements, if applicable).
Enquiries should be directed to: Victorian Gambling and Casino Control Commission, GPO Box 1988, Melbourne VIC 3001.
This statement outlines our role in making it easy for the public to find information regarding key services, functions, reports and outputs.
| Category/topic | Resource location |
| Reports, studies and statistics relating to the activities of the VGCCC | Resources |
| Commission decisions from hearings, internal reviews and inquiries | Hearings and decisions |
