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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Monitoring service
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  • Manage my gaming licence
  • Education and training
  • Public holiday trading
  • Licensee resources
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  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
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  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
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  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
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  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
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  • Understand your permit
  • Licensee resources
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  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Temporary or major event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
  • Sporting and community club
  • Pub
  • BYO
  • Winery, Brewery or Distillery
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
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  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Understand your liquor licence
  • Manage my licence
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
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Make a complaint

Other related content
ComplainComplaint

Complaints relate to something that has happened which may have broken one or more of the gambling or liquor laws that we are able to investigate.

The VCGLR regulates organisations or entities that reside within the State of Victoria.

If your complaint is about an organisation or entity that resides in another state or territory, or you reside outside the state of Victoria you should direct your complaint to the relevant authority in that state or territory.

Complete the complaint form below:

Page last modified 
26 August 2019

Complaint form

About your complaint

If your complaint is about something that is not listed below, it may not be a matter we can help you with and you may need to direct your complaint to a different authority.

NOTE: Static betting advertising is prohibited from 150m of schools, on public transport infrastructure and on or above a public road, road infrastructure or road reserve. See Changes to the Gambling Regulation Act for venue operators for information on what is prohibited.

NOTE: It is an offence for anyone to display (or cause to be displayed) static alcohol advertising within 150 metres of the perimeter of a school for any direct or indirect financial benefit. See Alcohol advertising near schools for information on what is prohibited.

NOTE: Before completing this form to make an amenity (noise) complaint, please read the Amenity fact sheet (PDF, 267.46 KB) and download the record of noise complaints logbook (DOCX, 17.09 KB). Inspectors may require access to your property to assess the noise levels and to identify the source of the noise.

If your complaint is about something not listed above, please specify it here.

Details of your complaint

If the incident took place somewhere not listed above, please specify it here.
:
If you are unsure of the date and time, please give as much information as possible.

What happened?

Please provide as much detail as possible.
e.g. Victoria Police.
Please provide their contact details.
Tell us about yourself
If you don't fit into any of the categories above, please specify here.
If the complaint is substantiated, are you willing to provide a written statement regarding the matter?

NOTE: In marking ‘Yes’ to making a statement, if your complaint proceeds to court, you may be required to attend court as witness and give evidence in relation to your complaint.

About you

Your details
We will contact you via your email address. When you submit this form, you will receive a reply within five business days. You do not need to provide your mailing address or phone number, but it is important to provide at least one contact method so we can keep you informed of the results of our investigations. It also means that if we need more information, we can contact you directly without delaying the complaints process.

By ticking 'Yes' I acknowledge that I am submitting this form anonymously and that the Victorian Commission for Gambling and Liquor Regulation will not contact me to discuss the information I have provided.

More information

Please upload any supporting documentation here. If your file exceeds the maximum 2 MB limit, we will contact you to request any further documentation if required.
Files must be less than 2 MB.
Allowed file types: gif jpg jpeg png pdf doc docx ppt pptx.
Additional information
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