IMPORTANT NOTICE: A Declared State of Disaster is currently in place across Victoria. See: COVID-19 information for licensees
Information about operating a gaming venue.
A venue operator licence enables an entity to operate gaming machines in Victoria. Venue operator licences are granted a licence for up to 10 years. Venue operators must apply to renew approval before the expiry date to continue their licence.
For licences that were current at 24 June 2009, the length of the licence period was automatically increased from five years to 10 years.
All subsequent applications for a new licence will be granted a 10-year licence from the date of approval.
For further information, see Venue operator's frequently asked questions.
Where a venue operator enters into an agreement to purchase a gaming venue from another venue operator, regulatory approval must be obtained from the VCGLR before settlement can take place. For more information, see Regulatory requirements for transferring ownership of a gaming venue.
The VCGLR must approve third party sub-licensee or sub-contractor entities before a venue operator provides access to monitoring data. To find out how to apply, see Application process to access gaming venue monitoring data.
On 16 October 2013, the Minister for Liquor and Gaming Regulation issued Decision making guidelines - children's play areas concerning the assessment of children's play areas in gaming premises.
Venue operators can only operate gaming machines if they hold gaming machine entitlements. The entitlements must also be attached to a venue approved by the VCGLR for the number of machines the venue operator intends to operate. See Gaming machine entitlements for more information.
Gaming venue operators are required to pay a supervision charge to recover the costs of regulating the gaming industry in Victoria.
The VCGLR collects the supervision charge and distributes the revenue to the Department of Treasury and Finance.
See online venue manual for more information.
The following legislative amendments passed into law on 14 May 2014:
The table below outlines the Electronic Gaming Machine tax rates pre and post the amendments:
Club venue operators
Tax is a function of monthly average-per-EGM player loss.
For that part of the monthly average player loss which:
Hotel venue operators
Pre-commitment is a harm minimisation and consumer protection measure and will maximise the capacity for people to make informed decisions about their gaming machine play, and assist them to stay in control.
From 1 December 2015, pre-commitment must be available on all gaming machines in Victoria, including those at the Melbourne Casino. It will be voluntary for players to use and will enable players to set limits and track their play across the state.
The Victorian Player Account Equipment Technical Standards: sets the minimum specifications of the Player Account Equipment (PAE) and identifies high-level technical requirements that Player Account Equipment must meet for the operation of the pre-commitment scheme.
The venue operator requirements appendix in the Victorian PAE Technical Requirements outlines the requirements for venue operators must meet in relation to the pre-commitment scheme.
It's now a requirement that a person working for, or employed by, a venue operator must hold a gaming industry employee licence to:
Gaming venue operators must ensure that all venue staff working in the gaming machine area have completed a Responsible Service of Gaming (RSG) training course within six months after they have started working in the gaming machine area of an approved venue (you are exempt from this requirement if you have already completed the training within the last three years).
More information, and a list of current RSG training providers is available from Responsible Service of Gaming.
The online venue manual provides up-to-date information to gaming venue operators. The VCGLR advises venue operators to regularly check the manual to ensure they are meeting their regulatory requirements and compliance responsibilities.
These templates are designed to assist licensees meet their Accounting & Auditing Venue Requirements. They do not need to be utilised if you are using other tools to meet these requirements:
Ensure that you are meeting your obligations as a gaming venue operator, read the Gambling fact sheet - Your obligations as a gaming venue operator.
Access both standard and online forms via Venue operator forms.
You can search for an approved gaming venue by:
Monitoring licensee Intralot Gaming Services has provided FAQs - Intralot for gaming venue operators through their through their participation in the Gambling and Liquor Industry Forum.
Gaming venue operators must ensure that all venue staff working in the gaming machine area have completed a Responsible Service of Gaming (RSG) training course within six months