Requirement to record and reconcile soft meters

In order to meet the requirements, a venue must:

• independently record the soft meters, for turnover, credits won, cash in and cash out, from all its operational machines on a daily basis
• calculate the day’s metered gaming trade using the independently recorded soft meters
• compare the daily calculated metered values to the polled data provided by IGS
• maintain daily supporting documentation to verify all steps above.

The VGCCC is aware that downloaded gross meter data from the IGS monitoring system is being used by venues to input to third party management systems to comply with the above requirement.

Downloaded data taken from the IGS monitoring system should not be used to calculate the metered data, or to compare to the polled data, without independent verification to each operational machine on a daily basis.

Downloaded and polled data are received from the same source, therefore comparing the two data sets, fails to meet this requirement.

The metered values detailed in the  downloaded data from the monitoring system, checked against each operational machine on a daily basis, will be sufficient. It is expected that source documentation for each day will be maintained and verified by the gaming venue. In addition, the VGCCC will review the documentation when conducting an audit at the gaming  venue.

If downloaded meters are not available at the commencement of the game day, the venue must revert to recording meters independently from the gaming machines.

The VGCCC is not required to approve, assess or provide endorsement of third party software packages made available to gaming venues. It is the responsibility of the gaming venue to ensure the use of such packages is sufficient in meeting their obligations.

The venue must maintain daily evidence of:

• independently recorded/verified soft meters from each  operational  machine
• the calculation of meter data using recorded/ verified soft meters
• polled data reported for each day by the monitoring system
• comparisons between the metered and polled data
• details of the follow up performed to assess the detected variances.

The venue should contact IGS to assess any discrepancies between polled and calculated metered data.