IMPORTANT NOTICE: A Declared State of Disaster is currently in place across Victoria. For more information, see: COVID-19 information for licensees
All online and telephone betting providers, in Victoria or elsewhere, providing interactive wagering and betting services to Victorian residents must comply with strict requirements under the direction of the Minister for Consumer Affairs, Gaming and Liquor Regulation.
The Victorian government, working jointly with states and territories and the Australian government, has developed the National Consumer Protection Framework for Online Wagering in Australia (the NCPF) to reduce the harm from online wagering by providing nationally consistent minimum protections for people using legal online wagering service providers in Australia.
The NCPF has been implemented in Victoria by a Ministerial Direction (Direction) issued under section 4.8A.2 of the Gambling Regulation Act 2003.
Under the Direction that takes effect on 26 May 2020, online or telephone betting operators must:
To read the full Ministerial Direction, see: Ministerial Direction 26 May 2020 (PDF, 336.55 KB)
It is intended that further harm minimisation measures will be introduced at a later date to be announced. These will include requirements relating to activity statements, account history, gambling messages and staff training. The VCGLR will notify relevant stakeholders once these measures are introduced.
Under the Gambling Regulation Act 2003, a wagering service provider must comply with a harm minimisation directive that applies to them. Failing to comply may attract a penalty of up to 60 penalty units ($9,913.20).
If you believe any betting provider has not complied with these measures and restrictions, you should contact the relevant betting provider or make a complaint online