The Victorian Commission for Gambling and Liquor Regulation (VCGLR) completed its third annual industry survey in June 2016. The survey focuses on how the gambling and liquor industry perceives the VCGLR’s performance as a regulator.
The survey found that licensees were generally satisfied with the VCGLR's performance. Key findings of the survey were:
The satisfaction ratings are consistent with previous years:
The VCGLR uses survey results to report performance measures to government as well as improving operational procedures and internal processes.
The VCGLR is committed to providing safe and responsible gambling and liquor environments for both Victorians and visitors. We thank our licensees for their feedback.
More survey results are available on the industry survey page.
