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We have released our Corporate Plan for 2020-23.
The plan outlines our top priorities for working collaboratively with industry to ensure Victorians and visitors enjoy safe responsible gambling and liquor environments and how we will achieve this by focusing on four main areas; responsive regulatory practice, enhancing the user experience, building and maintaining a sustainable organisation and becoming an influential regulator.
As further detailed in the plan, we will achieve our areas of focus by building high levels of confidence within the gambling and liquor industry, influence compliance levels across the state, deliver high quality services and operate with long term operational sustainability. We want to continue to be a regulator that is responsive to industry and innovation and can adjust our regulatory practice to respond to emerging business models and products.
VCGLR Chief Executive Officer Catherine Myers said “As a result of the recent bushfires and coronavirus (COVID-19) pandemic, we have adopted an increasingly agile approach to the way we regulate in order to meet community expectations and support industry on its recovery journey”
“We want to continue to be a regulator that is responsive to industry and respond appropriately to emerging business models and products”.
To view the Corporate Plan, see: VCGLR Corporate Plan 2020-23 (PDF, 4.07 MB)
For an accessible version of the Corporate Plan see: VCGLR Corporate Plan 2020-23 (DOCX, 3.32 MB)