View the recent COVID-19 information for licensees
YourPlay is an initiative to help players gamble responsibly by setting time and spend limits on a personal gaming card prior to playing. Known as pre-commitment, players can track their activity on their card as they go.
Gaming venue operators and staff must promote and assist players in all aspects of YourPlay under the Gambling Regulation Act 2003 and Gambling Regulation (Pre-commitment and Loyalty Schemes) Regulations 2014.
It is important that gaming venues make YourPlay a priority. This can include reviewing current processes to ensure all YourPlay obligations are met, and staff are up-to-date with YourPlay training.
Refer to the main obligations below to ensure your venue and staff are compliant.
Gaming venues must visibly display these posters, brochures and talkers:
Click here for more information on mandatory signage.
Registered player cards
On request, staff must issue a registered YourPlay card to patrons that want to sign-up or to existing account holders.
Staff must be able to:
Casual player cards
The required number of YourPlay casual cards must be:
Casual cards expire after two years. We recommend staff check the expiry date on their venue’s cards on a regular basis or set an annual date to re-encode all casual cards to avoid invalid cards.
If your gaming venue runs a loyalty program, staff must:
On request, all staff must assist a person in the gaming machine area to:
For assistance, please contact your Venue Support Worker.
More YourPlay information can be found below:
YourPlay information for venue operators
How to register player cards
YourPlay casual cards
Gaming Venue Checklist (DOCX, 1.13 MB)