CLOSE
Refine your search options
I want to
The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Monitoring service
  • Back
  • Apply for a new licence, permit or registration
  • Understand your gaming licence
  • Manage my gaming licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Temporary or major event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
  • Sporting and community club
  • Pub
  • BYO
  • Winery, Brewery or Distillery
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Understand your liquor licence
  • Manage my licence
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
Help
How can we help?
Refine your search options
 

Make YourPlay a priority at your venue

play your way logo

YourPlay is an initiative to help players gamble responsibly by setting time and spend limits on a personal gaming card prior to playing. Known as pre-commitment, players can track their activity on their card as they go.

Gaming venue operators and staff must promote and assist players in all aspects of YourPlay under the Gambling Regulation Act 2003 and Gambling Regulation (Pre-commitment and Loyalty Schemes) Regulations 2014.

It is important that gaming venues make YourPlay a priority. This can include reviewing current processes to ensure all YourPlay obligations are met, and staff are up-to-date with YourPlay training.

Refer to the main obligations below to ensure your venue and staff are compliant.

Mandatory signage

Gaming venues must visibly display these posters, brochures and talkers:  

  • one A5 size YourPlay talker on each gaming machine
  • one A2 size YourPlay poster for every 15 gaming machines and an additional poster for any extra machines that number less than 15 (for example, if you gave 32 gaming machines you must display 3 posters: 15 + 15 + 2)
  • one A2 size YourPlay poster at the entrance of the gaming area
  • YourPlay information brochure (purple) & Playing the pokies – Know the facts (white) brochure at each cashier area
  • the number of brochures on display venue wide should be at least equivalent to the number of gaming machines in the venue.

Click here for more information on mandatory signage.

Registered player cards

On request, staff must issue a registered YourPlay card to patrons that want to sign-up or to existing account holders.

Staff must be able to:

  • inform players about YourPlay and how it works
  • give players the purple and blue YourPlay brochures
  • encode a card and ask the player to set a PIN
  • inform players they can access their YourPlay account:
  • online from any device
  • on a kiosk in any venue using their card and PIN or their username and password.

Casual player cards

The required number of YourPlay casual cards must be:

  • available in the player service points and cashier areas
  • correctly encoded and valid
  • inserted into the front pocket of green YourPlay brochures
  • easily visible and readily accessible to players.

Casual cards expire after two years. We recommend staff check the expiry date on their venue’s cards on a regular basis or set an annual date to re-encode all casual cards to avoid invalid cards.

Loyalty Programs

If your gaming venue runs a loyalty program, staff must:

  • provide information about YourPlay when signing players up
  • advise the player that the venue loyalty card can be:
    • linked to a registered YourPlay player account or can be used as a YourPlay casual player card
    • used to set a time or spend limit or track their individual play.

Assistance

On request, all staff must assist a person in the gaming machine area to:

  • obtain a YourPlay casual or registered player card
  • use the kiosk
  • set or change a time or spend limit
  • set or reset a password or PIN
  • use the YourPlay player account equipment installed on or in a gaming machine.

For assistance, please contact your Venue Support Worker.

More YourPlay information can be found below:

YourPlay information for venue operators

How to register player cards

YourPlay casual cards

Gaming Venue Checklist (DOCX, 1.13 MB)

 

 

Article last modified 
7 July 2021