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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
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The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
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New Ministerial Direction regarding Responsible Gambling Codes of Conduct

EGMs - patron playing - B&W.jpg

Venue operators have six months to amend their Responsible Gambling Codes of Conduct to comply with a new Ministerial Direction

The Minister for Consumer Affairs, Gaming and Liquor Regulation, The Hon. Marlene Kairouz, has issued a new Ministerial Direction (direction) outlining changes to the content that must be included in Responsible Gambling Codes of Conduct (code) implemented by  venue operators, which comes into effect on 1 March 2020, see, Ministerial Direction - Responsible Gambling Codes of Conduct for Venue Operators (PDF, 376.2 KB)

Venue operators have until 1 September 2020 to ensure their code complies with the new direction. Between 1 March and 1 September 2020, venue operators can continue to comply with their existing code in accordance with the previous Ministerial Direction issued on 10 September 2018.

Under the new direction, a venue’s code will have to contain recognition that a venue operator will take steps to prevent and minimise harm from gaming machines in their venue and requirements for operators to: 

  • interact with a person who is playing gaming machines without a break
  • not reinforce or encourage fallacies or misconceptions about gaming machines
  • regularly monitor the gaming machine area and its entrances 
  • monitor customer behaviour that seems consistent with gambling harm
  • nominate Responsible Gambling Officers and maintain a Responsible Gambling Register that records details of interventions and gambling incidents.

It is a condition of every venue operator’s licence for a venue operator to implement a Responsible Gambling Code of Conduct that is compliant with a direction made under the Gambling Regulation Act 2003. 

For a list of the current codes and further information, see, Responsible Gambling Code of Conduct 
 

 

Article last modified 
4 March 2020