New Responsible Service of Gaming refresher training requirements

Gaming venue employees must now complete two refresher modules:

• Module 3 – the refresher online module (2-3 hours learning online). 
• Module 4 – the refresher face-to-face module (delivered in gaming venues). 

These training modules are provided free of charge and are designed to ensure employees have the skills and knowledge to deliver responsible gaming in venues.

Timelines for completing refresher training

If you completed Module 2 on or before 31 December 2017 – you must complete Module 3 and Module 4 before 1 September 2021. 

If you completed Module 2 after 31 December 2017, you must complete Module 3 and Module 4 within the three-year anniversary date of the date on which you completed Module 2. 

After completing Module 3 and Module 4 the first time, you must complete them every three years thereafter from the date on which you last completed Module 4. 

Venues operators should advise their staff of the new RSG refresher training requirements and determine who needs to complete the RSG refresher training as a priority in 2020 and 2021. 

Further information is available via the Department of Justice and Community Safety website