IMPORTANT NOTICE: Stage 3 restrictions are currently still in place. For more information, see:COVID-19 information for licensees
The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is making it easier for licensees to renew their liquor licence and save trees along the way.
Each year the VCGLR sends out over 23,000 renewal notices and liquor licences. This year, licensees can receive their 2020 renewal notice and liquor licence via email by registering a Liquor Portal account.
Once registration is complete, licensees can expect to receive their renewal notice via email from late November.
Licensees registered for the Liquor Portal will receive their liquor licence within five working days of payment - ready to print and display at licensed premises. Once registered, critical information and updates will be sent by email.
Registration to the Liquor Portal is as easy as 1, 2, 3
To register an account, you'll need your liquor licence number and individual PIN. Licensees will soon be receiving a letter with this information included. Otherwise, this can be found on your last renewal notice or by emailing firstname.lastname@example.org.
Step 1: Create an account, see: VCGLR Liquor Portal.
Step 2: Associate your licence or permit using your licence number and individual four-digit PIN.
Step 3: Click eLicence and add the email you want your renewal notice and liquor licence sent to (this can differ from the email address used to create your Liquor Portal account).
Licensees who have already created a Liquor Portal account will need to check they have completed step three to receive their documents via email.
For a full list of instructions on how to register to the Liquor Portal, see: Liquor Portal Registration. (PDF, 536.75 KB)
Benefits of a Liquor Portal account
If you would like information in an accessible format or need any assistance accessing your Liquor Portal account, please contact us by email at email@example.com.
Why won’t I receive a hard copy renewal notice or liquor licence?
Each year, the VCGLR posts more than 23,000 renewal notices and liquor licences across the state. This year, the VCGLR is working to reduce its use of paper by moving to digital only.
Not only does this cut back the amount of paper used, but receiving renewal notices and liquor licences this way means licensees can avoid the wait times of a mail out.
Can I pay my renewal fee through the Liquor Portal?
Payment can only be made via the payment options listed on your renewal notice.
I need help setting up my Liquor Portal account
Our Client Services team is available to assist you via email to firstname.lastname@example.org or by calling 1300 182 457 Monday – Friday between 9am-5pm.
What do I need to set up a Liquor Portal account?
To register an account, you will need your liquor licence number and individual PIN. Licensees can expect to receive a letter with this information included in September. Otherwise, this can be found on your last renewal notice or by emailing email@example.com.
I’ve registered for the Liquor Portal – when will I receive my renewal notice and liquor licence?
Register a Liquor Portal account and activate eLicence by 31 October 2019 to receive your renewal notice via email in late November 2019. Once payment has been made, we will email you your liquor licence within five working days ready for you to print and display at your licensed premises.
What if I don’t register a Liquor Portal account?
The VCGLR is moving to digital. Renewal notices and liquor licences will now be sent via email. If you do not create a Liquor Portal account, you will receive your renewal notice by post. You will still need to ensure your contact details are up to date or you run the risk of missing your annual renewal notice leading to non-payment of your licence.
I have a Liquor Portal account and received my renewal notice via email but I have misplaced the email, where can I find this?
Simply login to your Liquor Portal account, under eLicence you can download a copy of your renewal notice.
I lost the email with my liquor licence attached, where can I find a copy of this?
Once you have made your payment your liquor licence will be emailed to you within five working days. If you misplace this email, you can login to your Liquor Portal account and download your liquor licence via eLicence.