IMPORTANT NOTICE: A Declared State of Disaster is currently in place across Victoria. For more information, see: COVID-19 information for licensees
All online and telephone betting providers, in Victoria or elsewhere, providing interactive wagering and betting services to Victorian residents must comply with strict requirements under the direction of the Minister for Consumer Affairs, Gaming and Liquor Regulation, which comes into effect on 26 May 2020 (New Direction) and replaces the previous direction issued on 20 May 2019 (Previous Direction).
To ensure clarity around the measures that betting operators must comply with, the Minister issued the New Direction to revoke and replace the Previous Direction. The New Direction removes the 2020 Measures but preserves the 2019 Measures.
The 2019 Measures remain in effect, where betting operators must:
The intention is that requirements relating to activity statements, consistent gambling messaging and staff training will be reintroduced once the work required for implementation has been finalised in collaboration with the Commonwealth, states and territories.
To read the full measures and restrictions, see: Ministerial Direction 26 May 2020 (PDF, 336.55 KB)
The restrictions under the New and Previous Direction were put in place by the Victorian government following an agreement between state and federal governments to commit to the National Consumer Protection Framework for Online Wagering
While the New Direction does not impose any new requirements, wagering service providers must continue to comply with existing requirements under the 2019 Measures. Failure to comply may attract a penalty of up to 60 penalty units ($9,913.20).
If you believe any betting provider has not complied with these measures and restrictions, you should contact the relevant betting provider or make a complaint online