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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

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Requirements of monitoring tickets from gaming machines

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Requirements of monitoring tickets from gaming machines and actioning any data reconciliation issues

As Ticket-In-Ticket-Out (TITO) functionality continues to be introduced across electronic gaming machines (EGMs) operating in Victoria, and the number of tickets issued by EGMs increases, we are reminding all venue operators of their obligations to monitor tickets from EGMs.

Section 2.2 v. of the Accounting and Auditing Venue Requirements (AAVR) states that:

Venue operators must have procedures in place to monitor all tickets issued by gaming machines against all tickets redeemed and subsequently paid by the venue.

On a daily basis, the venue operator must review the status of all tickets issued the previous trading day, together with the reports issued by the relevant system, in order to ensure that all tickets paid have been correctly redeemed at the time. This will ensure that a complete and accurate list of unclaimed tickets is maintained on the monitoring system (in the case of relevant hand pay tickets) and on the TITO system (in the case of TITO tickets) and will assist a venue operator to meet its obligations in relation to the reconciliation of tickets issued and redeemed. Refer to section vi below for further details regarding a venue’s obligations in relation to unclaimed monies.

A venue operator must not clear or attempt to redeem any tickets off the monitoring system or the TITO system unless it has a ticket which has been received from and paid to a gaming patron.

To adequately adhere to these requirements, a venue operator should reconcile, where possible, the value of tickets issued, tickets redeemed and unvalidated tickets between the Intralot central monitoring system, the third party TITO system and the physical tickets redeemed on a daily basis.

As the VCGLR continues to actively assess and monitor the introduction of TITO, it has become aware of data reconciliation issues that may occur between the central monitoring system operated by Intralot, and third-party TITO systems. This may be caused by communication issues between the systems and/or EGMs. These issues are being addressed by Intralot and third-party TITO providers.

It is important these issues are identified by venue operators, as part of the daily reconciliation process, and addressed with Intralot and/or your third-party TITO provider in a timely manner. If you are unable to get a resolution to your data reconciliation issue or are concerned with the systemic nature of the problem, please contact Tracy Shen, Principal Auditor of the VCGLR, on (03) 9098 5182 or via email: [email protected]

Article last modified 
17 March 2021