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We are the new, independent regulator of Victoria’s gambling industry. We have stronger powers and a sharper purpose to ensure integrity, safety and fairness for all.
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The VGCCC regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
 
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Victorian Gambling and Casino Control Commission | VGCCC
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Mobile hamburger iconSearch icon
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We are the new, independent regulator of Victoria’s gambling industry. We have stronger powers and a sharper purpose to ensure integrity, safety and fairness for all.
Gambling types
Gambling
The VGCCC regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
 
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
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Responsible Service of Alcohol FAQs

Find out what you need to know about Responsible Service of Alcohol (RSA) training in Victoria.

Compulsory RSA training 

RSA is compulsory for anyone selling, offering or serving liquor under the following types of liquor licences:

  • general
  • on-premises
  • late night
  • packaged liquor

It’s also compulsory in other situations where there is a special condition on the liquor licence or if you’re applying for a new liquor licence.

When it’s compulsory to complete RSA training, staff have one month from the date on which they first supply liquor to complete the course.

A person under the age of 18 can complete the RSA course but must wait until they’re 18 to use it.

Lost RSA certificates 

If you need a copy of your original RSA certificate, please let us know via the contact us page. There is a charge of $16.50 (including GST) for a replacement certificate.

If you’ve lost your original RSA certificate you’ll l need your  certificate number  to do your RSA Refresher course online. You can search for your own RSA certificate number on  RSA Online Services or alternatively call us on 1300 182 457.

When you’ve completed the RSA Refresher course, you will be able to print a copy of your certificate. . This certificate is  evidence of your completion of the RSA Refresher course.

If you want to print another copy of your RSA Refresher certificate, please visit RSA online services. There’s no charge for reprints of RSA Refresher certificates.

Where to complete RSA courses 

In Victoria, the initial RSA course must be the approved VGCCC course and undertaken face to face.  . For a list of organisations that deliver the VGCCC approved RSA course, visit RSA training providers (XLS, 160.5 KB).

Please note, initial RSA courses  completed online do not meet the requirements of Victorian liquor laws. 

Keeping your RSA certificate up to date 

Your initial RSA certificate does not expire but you must complete the free RSA online refresher course every three years.