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We are the new, independent regulator of Victoria’s gambling industry. We have stronger powers and a sharper purpose to ensure integrity, safety and fairness for all.
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The VGCCC regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
 
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Website privacy statement

Other related content
Privacy

This page contains the Website Privacy Statement of the Victorian Gambling and Casino Control Commission  (Commission) and outlines what personal information is collected from visitors using this website.

This Website Privacy Statement outlines what personal information, (information capable of identifying you as an individual) is collected from visitors using this website.

The practices outlined in this Statement are subject to any rights the Victorian Gambling and Casino Control Commission  (the Commission) may have to handle personal information in accordance with law.

The Commission's Privacy Policy Statement outlines how the Commission manages personal information and health information.

Personal information collected

The personal information we collect includes:

  • the content of any electronic forms submitted via this website that request us to provide services or information or take actions
  • information submitted via an online survey
  • any messages or comments to email addresses displayed and which may include personal information such as your name, email address and telephone number.

Use and disclosure of personal information

In addition to providing our services, and carrying out your requests, we may use or disclose personal information for:

  • the purpose that we have collected the information
  • purposes related to our research, planning, product and service development, security and testing
  • purposes connected with the operation, administration, development or enhancement of this website
  • where we suspect that fraud or unlawful activity has been, is being or may be engaged in
  • any other purposes required or authorised by law.

Disclosure to third parties

Subject to the Privacy and Data Protection Act 2014 (Vic) and the Health Records Act (Vic), we may share personal information within the Department of Justice & Regulation (Department) and with third parties. We may disclose personal information if required or authorised by law. In the event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect our web server's records.

When making payment using this website, payments are processed by a reputable third party electronic payments service provider. We will provide an electronic receipt for your records.

We may disclose personal information to third parties including our service providers who assist us in providing this website and our products and services.

Other people's personal information

When providing personal information about other individuals, you must make them aware:

  • that such information will be provided to the Commission
  • of the types of third parties we may provide it to
  • of the relevant purposes that we and such third parties will use it for
  • how the individual can access it.

Feedback form and other correspondence

The Commission may preserve the content of any feedback form, information request form, email or other electronic message received. Personal information contained will only be used or disclosed as set out in this Website Privacy Statement. We will not add you to a mailing list without your consent.

Security

This website uses security policies, rules and measures to protect the personal information under our control. The Commission strives to to protect such information, we cannot ensure or warrant the security of any information transmitted to us online. Once any personal information comes into our possession, we take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification and disclosure.

When making an online application or another payment transaction, we take additional steps to protect the security of your personal information, such as using 128-bit SSL encryption. Before using our website, using these facilities, you should ensure your web browser supports 128-bit encryption. In most web browsers, you can confirm your session is encrypted by the appearance of a locked padlock symbol at the foot of the browser.

If you are concerned about conveying sensitive material over the internet, you may contact us by telephone or mail. Once your personal information is no longer required, we will remove or archive it as required by law.

Cookies

This website may use cookies from time to time. The default settings of most browsers may allow some or all cookies, but you can easily take steps to erase cookies from your hard-drive, block all cookies, or receive a warning before a cookie is stored. Please note, some parts of the site may not function fully for users that disallow cookies.

Links to external websites

This Website Privacy Statement does not extend beyond this website. When following links to other sites from this website, we recommend you read the privacy statement of that site.

Read our Privacy Policy Statement