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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Monitoring service
  • Back
  • Apply for a new licence, permit or registration
  • Understand your gaming licence
  • Manage my gaming licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Temporary or major event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
  • Sporting and community club
  • Pub
  • BYO
  • Winery, Brewery or Distillery
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Understand your liquor licence
  • Manage my licence
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
Help
How can we help?
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List of Responsible Gambling Codes of Conduct

Copies of codes provided to the Commission for publication are listed below.

You can also view a list of all gaming venues that have adopted a code of conduct.

Please note: the link under 'code number' for gaming venues will allow you to view the venues that have adopted this particular code of conduct.

Gaming venues
Name Code Number Date effective Contact details
ALH Group Ltd Code 2 August 2020 Con Nikitas, Group National Gaming Manager. Email: con.nikitas@alhgroup.com.au Phone: (03) 9829 1005
Returned and Services League (Vic Branch) Code 4 August 2020 Clint Brewster, Governance Compliance and Risk Manager. Email: cbrewster@rslvic.com.au Phone: (03) 9655 5555
Mercury Group Victoria Inc  Code 18 August 2020 Jacqui Hutchinson, Compliance Officer. Email: jhutchison@mgv.org.au Phone: (03) 9008 4868
AHA (Victoria)  Code 19 August 2020 Kimberley Malcolm, Senior Manager Membership and Industry Engagement. Email: k.malcolm@ahavic.com.au Phone: (03) 9654 7100
Leigh Barrett and Associates Pty Ltd  Code 21 August 2020 Leigh Barrett, Managing Director. Email: info@leighbarrett.com.au Phone: (03) 9404 1642
PVS Australia Pty Ltd  Code 23 August 2020 Andrew Jeynes, Compliance Manager. Email: andrewj@pvsoz.com.au Phone: (03) 8671 1900
Community Clubs Victoria Code 28 August 2020 Jenny Maher, Manager Plannning and Partnerships. Email: ccv@ccv.net.au Phone: (03) 8851 4900
Frontier Hospitality Co-operative Ltd Code 33 August 2020 David McKinnon, Chief Executive Officer. Email: dmckinnon@frontierhospitality.com.au Phone: (03) 97924628
Public lottery
Name Code Number  Date effective Contact details
Tatts Lotteries  Code 5 31 January 2011

Phone: 131 868

Email: customersupport@thelott.com

 

Keno
Name Code Number Date effective Contact details
Tabcorp Investments No.5 Pty Ltd Code 20 3 April 2014

Phone: 1800 056 066

Email: kenoregulatory@tabcorp.com.au

Wagering and betting
Name Code Number Date effective Contact details
Tabcorp Wagering (Vic) Pty Ltd  Code 26 3 April 2014

Phone: 1800 882 876

Email: RGWagering@tabcorp.com.au

 

Commercial raffle organiser
Name Code Number Date effective Contact details
Apple Marketing Group Pty Ltd Code 9 19 May 2009 AMG Administration Manager, Bronwyn Shearer (03) 9222 2999
S. O Asher Consultants Pty Ltd  Code 13 28 May 2009 Managing Direction, Jennifer Harmsworth at jharmsworth@soasher.com.au or (08) 8376 4231
Insight Holdings Consolidated Pty Ltd  Code 17 27 September 2011 Andrew Salmon andrew.salmon@insightccs.com.auor (02) 9215 1623
Communication Direct Pty Ltd  Code 25 6 May 2015 Geoff Moore, General Manager, (03) 8414 5600

Lighthouse Group Pty Ltd

Code 27 15 April 2014

Belinda Watson Belinda@rafflelink.com.au

4Mile Pty Ltd  Code 30 20 July 2015 Enquires to (02) 9288 4600
Loftus Vision Pty Ltd Code 31 7 August 2015 Email info@aspireconsulting.com.au or telephone (07) 5630 6252
Epilepsy Association of South Australia and the Northern Territory Inc  Code 32 4 December 2015 Email enquiries@epilepsycentre.org.au or phone (08) 8448 5600
RaffleTix Holdings Pty Ltd Code 36 28 June 2018 Authorised Officer Tim O’Brien at admin@raffletix.com.au
Community Based Fundraising Code 37 30 July 2018 Email gary@cbfundraising.com.au or phone (03) 9787 3795
Thomas Direct Pty Ltd Code 38 21 June 2019 Authorised Officer Douglas John Taylor Thomas at adminmanager@thomasdirect.com.au
Clever Contacts Pty Ltd Code 39 25 July 2019 Vicki Love, Compliance Officer, phone (07) 31887653. 
The Royal Life Savings Society - Western Australia Inc Code 40 28 August 2019 12 Mc Gillivray Road, Mt Claremont, Western Australia 3010
Adflex Marketing Pty Ltd Code 41 14 January 2020

Ruth Prunty, Senior Client Account Manager atEmail  ruth@adflexmarketing.com.au phone 03 7002 6861

Bingo centre operator
Name Code Number  Date effective  Contact details
Bingo Industry Association of Victoria - Generic Code Code 10 26 May 2009 Chairman Bingo Industry Association of Victoria, Russell Enders (03) 5248 8777 or raidersbingo@tpg.com.au
Casino
Name Code Number  Date effective Contact details
Crown Melbourne Ltd   Code 12 October 2016

Crown Responsible Gambling Support Centre

1800 801 098 (freecall) or rgsc@crownmelbourne.com.au

Registered bookmakers
Name Code Number  Date effective Contact details
Victorian Bookmakers' Association Ltd - Responsible Gambling Code of Conduct Code 16 25 September 2020  Executive & Operations Officer, Monika McKinnon
Phone:   03 9376 1933 or by email m.mckinnon@vicbookmakers.com.au
Archives

This section provides a public historical record of previous codes of conduct approved by the predecessor, the Victorian Commission for Gambling Regulation:

Casino

Code name Code number Archived date
Crown Melbourne Ltd (PDF, 556KB) Code 12 19 October 2010

Club Keno

Tabcorp Holdings Ltd and Tatts Group (PDF, 69KB) Code 6 17 May 2012

Gaming venue

Intralot Australia Pty Ltd  Code 14 28 May 2009
Tatts/Tabcorp  Code 1 23 February 2010
ALH Group Ltd Code 2 23 February 2010
Returned and Services League (Victorian Branch) Code 4 23 February 2010
Clubs Victoria Inc  Code 3 28 February 2011

Public lottery

Intralot Australia Pty Ltd  Code 14 10 November 2009
Tattersall's Sweeps Pty Ltd Code 5 16 February 2010
Tatts Lotteries  Code 5 31 January 2011

Wagering

Tabcorp Holdings Ltd Code 7 19 May 2009
Tabcorp Holdings Ltd Code 7 9 March 2010
Tabcorp Holdings Ltd Code 7 16 March 2011
Tabcorp Holdings Ltd Code 7 2 April 2012
Tabcorp Holdings Ltd Code 7 27 September 2012

Contact us for a copy of a code in a more accessible format

Page last modified 
17 November 2020