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We are the new, independent regulator of Victoria’s gambling industry. We have stronger powers and a sharper purpose to ensure integrity, safety and fairness for all.
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The VGCCC regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
 
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Venue Codes of Conduct

Copies of codes provided to the Commission for publication are listed below.

You can also view a list of all gaming venues that have adopted a code of conduct.

Please note: the link under 'code number' for gaming venues will allow you to view the venues that have adopted this particular code of conduct.

Gaming venues
Name Code Number Date effective Contact details
ALH Group Ltd Code 2 September 2023

David Brown, Authorised Officer. Email: [email protected]  Phone: (03) 9829 1000

Returned and Services League (Vic Branch) Code 4 November 2020 Clint Brewster, Governance Compliance and Risk Manager. Email: [email protected] Phone: (03) 9655 5555
Mercury Group Victoria Inc  Code 18 August 2020 Jacqui Hutchinson, Compliance Officer. Email: [email protected] Phone: (03) 9008 4868
AHA (Victoria)  Code 19 September 2020 Kimberley Malcolm, Senior Manager Membership and Industry Engagement. Email: [email protected] Phone: (03) 9654 7100
Leigh Barrett and Associates Pty Ltd  Code 21 November 2020 Leigh Barrett, Managing Director. Email: [email protected] Phone: (03) 9404 1642
PVS Australia Pty Ltd  Code 23 August 2020 Andrew Jeynes, Compliance Manager. Email: andrewj@pvsoz.com.au Phone: (03) 8671 1900
Community Clubs Victoria Code 28 August 2020 Jenny Maher, Manager Plannning and Partnerships. Email: [email protected] Phone: (03) 8851 4900
Frontier Hospitality Co-operative Ltd Code 33 October 2020 David McKinnon, Chief Executive Officer. Email: [email protected] Phone: (03) 97924628
Public lottery
Name Code Number  Date effective Contact details

Tatts Lotteries

This is a refresh of the 2016 document.

The code itself remains the same as that version.

Code 5 October 2016

Phone: 131 868

Email: [email protected]

 

Keno
Name Code Number Date effective Contact details
Keno (Vic) Pty Ltd Code 20 22 August 2023

Phone: 1800 056 066

https://www.keno.com.au/contact-us

Lottoland Australia Pty Ltd Code 57 1 June 2022

 

 

Wagering and betting
Name Code Number Date effective Contact details
Tabcorp Wagering (Vic) Pty Ltd  Code 26 23 June 2023

Phone: 1800 882 876

Email: [email protected]

 

Commercial raffle organiser
Name   Code Number Date effective Contact details
Apple Marketing Group Pty Ltd   Code 9 19 May 2009 AMG Administration Manager, Bronwyn Shearer (03) 9222 2999
S. O Asher Consultants Pty Ltd    Code 13 28 May 2009 Managing Director, Jennifer Harmsworth at [email protected] or (08) 8376 4231
Insight Holdings Consolidated Pty Ltd    Code 17 27 September 2011 Andrew Salmon [email protected]or (02) 9215 1623
Insight Holdings Consolidated Pty Ltd    Code 17 27 September 2011 Andrew Salmon [email protected]or (02) 9215 1623
Communication Direct Pty Ltd    Code 25 6 May 2015 Geoff Moore, General Manager, (03) 8414 5600

Lighthouse Group Pty Ltd

  Code 27 15 April 2014

Belinda Watson [email protected]

4Mile Pty Ltd    Code 30 20 July 2015 Enquires to (02) 9288 4600
Loftus Vision Pty Ltd   Code 31 7 August 2015 Email [email protected] or telephone (07) 5630 6252
Epilepsy Association of South Australia and the Northern Territory Inc    Code 32 4 December 2015 Email [email protected] or phone (08) 8448 5600
RaffleTix Holdings Pty Ltd   Code 36 28 June 2018 Authorised Officer Tim O’Brien at [email protected]
Community Based Fundraising   Code 37 30 July 2018 Email [email protected] or phone (03) 9787 3795
Thomas Direct Pty Ltd   Code 38 21 June 2019 Authorised Officer Douglas John Taylor Thomas at [email protected]
Clever Contacts Pty Ltd   Code 39 25 July 2019 Vicki Love, Compliance Officer, phone (07) 31887653. 
The Royal Life Savings Society - Western Australia Inc   Code 40 28 August 2019 12 Mc Gillivray Road, Mt Claremont, Western Australia 3010
Adflex Marketing Pty Ltd   Code 41 14 January 2020

Ruth Prunty, Senior Client Account Manager at Email  [email protected] phone 03 7002 6861

TMS Global Services Pty Ltd   Code 42 1 June 2020

Alexandra Houston, Legal Counsel  at Email [email protected]

Luxe Lottery Pty Ltd   Code 43  24 June 2021

 Sean Brickley (Customer and client relations) Email: [email protected] or by phone 1800100711

Unity4 Contact Centre Outsourcing Pty Ltd   Code 44 15 July 2021

Geoff Moore, General Manager on 03 8414 5600.

Daniel David Turner Phone 02 9699 8279

Barrie Robert Cullen    Code 45 25 August 2021

Barrie Cullen, Email:[email protected]

Alpha Ostia Procurement Pty Ltd 

  Code 48 04 January 2022 Christopher Dounis Phone: 0412377863 Email: [email protected]

Community Shares Pty Ltd

  Code 49 27 January 2022 Mark Desmond Rudd, Email: [email protected]

South Pacific Dream Pty Ltd  

  Code 51 9 February 2022

Mr John Ernest Keith Salter

Phone: 1300603033 
Email: [email protected]

Partnered Logic Pty Ltd

  Code 52 4 May 2022

Mr Gregory Stanogias

Phone: 1800 565 950.
Email: [email protected]

Cycles for Awareness Pty Ltd

  Code 55 30 September 2022

Mr Evan Miritis, Phone

Phone: 1300 815 155

Tattstech Pty Ltd   Code 59 16 June 2023 [email protected] 
Toughest Promotions Pty Ltd   Code 60 13 December 2023 Toughest Promotions  Pavle Maric-0416231128
Glacier Park Group Pty Ltd T/A Rafflelink   Code 63 8 February 2024

Edward He

Phone: 0404395826
Email: [email protected]

Bingo centre operator
Name Code Number  Date effective  Contact details
Bingo Industry Association of Victoria - Generic Code Code 10 26 May 2009 Chairman Bingo Industry Association of Victoria, Russell Enders (03) 5248 8777 or [email protected]
Casino
Name Code Number  Date effective Contact details
Crown Melbourne Ltd Code 12 15 February 2024

Crown Responsible Gambling Centre

1800 801 098 or [email protected] 

 

Registered bookmakers
Name Code Number  Date effective Contact details
Victorian Bookmakers' Association Ltd - Responsible Gambling Code of Conduct Code 16 25 September 2020 Executive & Operations Officer, Monika McKinnon
Phone:   03 9376 1933
Email: [email protected]
Zbet RG Code of Conduct Code 47 22 November 2021 Email: [email protected]
WinnersBet Responsible Gambling Code of Conduct Code 53 25 May 2022 Email: [email protected]
OkeBet Code 54 25 May 2022 Email: [email protected] or via live chat from website 
Puntnow Code 56 20 January 2023 Email: [email protected] 
Justbet Pty Ltd Code 58 12 May 2023 Email: [email protected] 
BitWinning Code 60 07 July 2023 Email: [email protected] 
Tradiebet Code 61 10 July 2023 Adam Baker
Email: [email protected]
Archives

This section provides a public historical record of previous codes of conduct approved by the predecessor, the Victorian Commission for Gambling Regulation:

Casino

Code name Code number Archived date
Crown Melbourne Ltd (PDF, 556KB) Code 12 19 October 2010

Club Keno

Tabcorp Holdings Ltd and Tatts Group (PDF, 69KB) Code 6 17 May 2012

Gaming venue

Intralot Australia Pty Ltd  Code 14 28 May 2009
Tatts/Tabcorp  Code 1 23 February 2010
ALH Group Ltd Code 2 23 February 2010
Returned and Services League (Victorian Branch) Code 4 23 February 2010
Clubs Victoria Inc  Code 3 28 February 2011

Public lottery

Intralot Australia Pty Ltd  Code 14 10 November 2009
Tattersall's Sweeps Pty Ltd Code 5 16 February 2010
Tatts Lotteries  Code 5 31 January 2011

Wagering

Tabcorp Holdings Ltd Code 7 19 May 2009
Tabcorp Holdings Ltd Code 7 9 March 2010
Tabcorp Holdings Ltd Code 7 16 March 2011
Tabcorp Holdings Ltd Code 7 2 April 2012
Tabcorp Holdings Ltd Code 7 27 September 2012
Tabcorp Wagering Ltd Code 26 3 April 2014

Contact us for a copy of a code in a more accessible format.