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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
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Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Temporary or major event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
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  • Understand your liquor licence
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  • Education and training
  • Public holiday trading
  • Licensee resources
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  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
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  • Understand your liquor licence
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  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
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  • Understand your liquor licence
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  • Education and training
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  • Understand your liquor licence
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  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
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  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
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Responsible Service of Alcohol FAQs

Find out what you need to know about Responsible Service of Alcohol (RSA) training in Victoria.

Compulsory RSA training 

RSA is compulsory for anyone selling, offering or serving liquor under the following types of liquor licences:

  • general
  • on-premises
  • late night
  • packaged liquor

It’s also compulsory in other situations where there is a special condition on the liquor licence or if you’re applying for a new liquor licence.

When it’s compulsory to complete RSA training, staff have one month from the date on which they first supply liquor to complete the course.

A person under the age of 18 can complete the RSA course but must wait until they’re 18 to use it.

Lost RSA certificates 

If you need a copy of your original RSA certificate, please let us know via the contact us page. There is a charge of $16.50 (including GST) for a replacement certificate.

If you’ve lost your original RSA certificate you’ll l need your  certificate number  to do your RSA Refresher course online. You can search for your own RSA certificate number on  RSA Online Services or alternatively call us on 1300 182 457.

When you’ve completed the RSA Refresher course, you will be able to print a copy of your certificate. . This certificate is  evidence of your completion of the RSA Refresher course.

If you want to print another copy of your RSA Refresher certificate, please visit RSA online services. There’s no charge for reprints of RSA Refresher certificates.

Where to complete RSA courses 

In Victoria, the initial RSA course must be the approved VCGLR course and undertaken face to face.  . For a list of organisations that deliver the VCGLR approved RSA course, visit RSA training providers (XLS, 159.5 KB).

Please note, initial RSA courses  completed online do not meet the requirements of Victorian liquor laws. 

Keeping your RSA certificate up to date 

Your initial RSA certificate does not expire but you must complete the free RSA online refresher course every three years.

 

 


RSA certificates from another state or territory

If you've completed an RSA course in another state or territory, you can apply to do a bridging course so you can use your RSA here in Victoria.

To apply for the bridging course your RSA must meet the following criteria:

  • not older than three years
  • approved by that state or territory liquor licensing authority
  • permits the holder of the qualification to work in any class/type of licensed premises
  • the original RSA certificate was attained through face-to-face training.

If your RSA certificate does not meet the above criteria, your application will be declined.

You can conduct an Eligibility check for your RSA via the RSA Online Services

Victorian RSA certificates in another state or territory

If you want to use your Victorian RSA in another state or territory, you'll have to check with the relevant licensing authority as liquor legislation differs across Australia.

Contact details for other liquor licensing authorities are below:

Australian Capital Territory

Access Canberra

www.accesscanberra.act.gov.au

New South Wales

Liquor & Gaming NSW 

www.liquorandgaming.nsw.gov.au

Northern Territory

Department of Business

www.dob.nt.gov.au

Queensland

Office of Liquor and Gaming Regulation

www.olgr.qld.gov.au

South Australia

South Australia Government Business and Trade 

www.sa.gov.au/topics/business-and-trade/liquor

Tasmania

The Liquor and Gaming Branch

www.treasury.tas.gov.au

Western Australia

Department of Racing, Gaming and Liquor

www.rgl.wa.gov.au

Record keeping requirements for licensees

Licensees need to keep a copy of their most recent RSA or RSA refresher certificate to show that staff supplying liquor have completed an RSA course in the last three years. 

Photocopies of certificates are acceptable. 

A licensee must provide the following information if requested by a VCGLR inspector or member of Victoria Police:

  • the name of the responsible person at the licensed premises
  • the name of each person who is engaged in the sale and service of liquor
  • the date on which each person first sold or served liquor on the premises. 

This information must be readily available for inspection at any time. 

 

 

Changing names on RSA certificates

If you’ve changed your name since completing the RSA course, it’s not a legal requirement to update the name on your certificate.

If you do want to change it, please fill out the contact us form. You'll need to provide a copy of the appropriate identification documents that show your name change (such as marriage certificate or statutory declaration).

Page last modified 
25 September 2019