This frequently asked questions (FAQs) page contains answers to commonly raised questions on the star rating and demerit points system.
No – suspension is automatic but not immediate. When a licensed venue reaches the threshold number of demerit points to trigger a suspension, the licensee will be notified by the VCGLR of the date the licence suspension will commence. This will be no less than 14 days after the date of the notice and no more than 60 days after the latest demerit point was recorded on the Demerit Points Register.
Licensees will be sent a notice from the VCGLR when they have reached the threshold for suspension.
The VCGLR has a strong working relationship with Victoria Police and will notify them of the date from which a licence will be suspended.
The VCGLR will work with identified ‘at risk’ venues that are approaching the suspension threshold. Strategies and improved management practices will be provided to assist the compliance and practice of the venue.
Each demerit point will apply to the licence for a period of three years, from the date on which the demerit point is recorded against the licence.
Yes. The risk-based fee structure that applies takes into account non- compliance incidents which have occurred in the past 12 months. This means licensees who record non-compliance incidents will be liable for the compliance history risk fee.
By promoting improved compliance and management practices that aim to ensure responsible service of alcohol across Victoria.
The star rating system applies to all licensed premises except sexually explicit entertainment venues, which will not receive a star rating. This is because these venues are managed outside the risk-based fee structure.
If a non-compliance incident has occurred it will reduce your star rating. A compliance risk fee is payable when your licence is renewed. The compliance history risk fee payable depends on the number of non- compliance incidents incurred within the relevant period.
No. There is no signage to advise patrons of a venue’s star rating. The star rating of a venue is available through “Liquor Licences and Applications Online”.
5 per cent for venues that have a four star rating on 1 October. 10 per cent for venues that have a five star rating on 1 October.
Licensees can contest infringement notices, or defend themselves against charges in court. However, once an infringement notice has been paid (in part or in full), or there has been a successful prosecution or the issue of an Enforcement Notice, a demerit point will be applied to the licence. If you are successful in defending your case, no demerit point will be incurred as the non-compliance incident was not proven.
Yes. They will continue to receive the annual discount of 10 per cent.