The VCGLR conducts an annual industry survey of the gambling and liquor industries. The survey examines the VCGLR’s performance in delivering its key intent, its effectiveness in minimising harm and the effectiveness of its regulatory approach.
The survey interviews 500 licensees covering a mix of gambling and liquor licence categories small to large business size, and metropolitan and regional locations.
Respondents are randomly selected, all responses are anonymous and treated confidentially.
An extensive Industry Survey is conducted every two to three years, with a shorter “pulse check” survey in the year between. Pulse check surveys focus on licensee satisfaction while the full Industry Survey is more detailed and considers licensee understanding of gambling and liquor licence conditions, compliance inspections and other operational and technical content.
The 2017 survey results indicated that respondents were:
95 per cent satisfied that the VCGLR is regulating Victoria gambling and liquor industries to ensure their integrity and to minimise harm
93 per cent satisfied with the quality of information provided during a compliance inspection
89 per cent satisfied with overall process when varying or changing their licence category or conditions.
The VCGLR thanks its licensees for their participation.
The annual Industry Survey is essential in providing industry feedback and helping the VCGLR continuously improve its processes and communication approach.
The Industry Survey also examines:
The 2015-16 survey reported that 95 per cent of licensees were satisfied the VCGLR was delivering its key intent, 98 per cent of licensees were satisfied with the quality of information provided during a compliance inspection and 90 per cent of licensees were satisfied with overall process when varying or changing their licence category or conditions.
The 2014-15 industry survey results were generally positive, with participants reporting that 93 per cent were satisfied the VCGLR was delivering on its key intent. Respondents clearly understood their licence conditions and how to be compliant, while the majority of licensees understood what Compliance inspectors were looking for during an inspection.
The 2013–14 industry survey results reported satisfaction with the VCGLR’s performance and growth as a modern regulator. The majority of respondents were satisfied with the inspection process and information provided. The survey also reported satisfaction with proactive communication but room for improvement with some communication channels, particularly including the website.
The VCGLR uses survey results to improve operational procedures and internal processes to better regulate the gambling and liquor industries.
The VCGLR thanks licensees and industry stakeholders for their feedback.
The VCGLR is committed to educating industry and the community on our activities and priorities to ensure that Victorians and visitors can safely and responsibility enjoy gambling and liquor environments.