View the recent COVID-19 information for licensees
Responsible Service of Alcohol (RSA) training gives people working in licensed venues the skills and knowledge to ensure safe and responsible licensed premises.
During the Declared State of Emergency (COVID-19), the approved training delivery method has been revised.
For more information, see: Delivering RSA training safely
For RTO guidelines to deliver RSA via interactive video or virtual video, see: Guidelines for RSA training (PDF, 85.7 KB)
RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences. We can also add an RSA condition to any liquor licence if we think it is needed.
Licensees and staff who are subject to mandatory RSA requirements have one month from the date they first sell, offer for sale or serve liquor on a licensed premise to complete an approved RSA training course.
Once you have completed the initial Victorian RSA course, you must complete a free online refresher course every three years, see: RSA refresher course
A person under the age of 18 can complete an approved RSA training course but must wait until they turn 18 to use it.
Until 30 June 2021, you can complete either the Victorian RSA (face to face) or the nationally accredited RSA - Provide Responsible Service of Alcohol (SITHFAB002) course face to face or online to work in a licensed venue in Victoria.
During the declared State of Emergency, accredited RTOs can offer the Victorian RSA course via virtual classroom.
A VCGLR branded certificate will be provided to you by an accredited RTO upon completion of one of the above courses. You will need to provide this to your employer as evidence you have completed a Victorian approved course if required. SITHFAB002 certificates will not be accepted by our inspectors. See below for accepted RSA certificates.
From 1 July 2021, the only recognised RSA training course in Victoria will be SITHFAB002.
The below training providers are accredited by us to deliver SITHFAB002 online.
These RTOs will be able to issue you with a VCGLR branded certificate upon completion of the course.
Contact phone number
For accredited RTOs to deliver RSA training face to face or via virtual classroom during the declared State of Emergency, see: RTO providers
Anyone with a SITHFAB002 qualification obtained through face to face or online training from an RTO recognised in another state or territory will be able to complete the VCGLR’s free online RSA bridging course to have their qualification recognised in Victoria.
Once you have completed the course, we will send you a Victorian RSA certificate that allows you to work in a Victorian licensed venue. To complete the RSA bridging course, see: RSA bridging course
If you want to use your Victorian RSA or SITHFAB002 qualification obtained in Victoria in another state or territory, you will have need to check with the relevant licensing authority as liquor legislation differs across Australia.
Contact details for other liquor licensing authorities
Australian Capital Territory
New South Wales
Liquor & Gaming NSW
Department of Business
Office of Liquor and Gaming Regulation
South Australia Government Business and Trade
The Liquor and Gaming Branch
Department of Racing, Gaming and Liquor
There is only one approved RSA refresher course in Victoria, see: RSA refresher training
To complete the RSA refresher course online you will need your original VCGLR RSA certificate number. You can search for this online or call us on 1300 182 457.
You do not need to undertake the initial training course again regardless of when you first completed it.
When you complete the RSA refresher course you can print a copy of your updated certificate as evidence you have completed this training. You can download this certificate free of charge as many times as you like, see: RSA online services
You should ensure your employer has a copy of your updated RSA certificate for their records.
If you have misplaced your original RSA certificate and would like another one please contact us
A replacement certificate will cost $16.50 (including GST) to post out to you. You can access a free replacement certificate by completing the free RSA refresher course and downloading a certificate from RSA online services
You do not need to update your certificate if you have changed your name since completing the RSA course.
If you choose to update it you will need to provide a copy of the appropriate identification documents that show your name change (marriage certificate or statutory declaration) before you contact us
Licensees with an RSA condition on their licence must always keep a copy of their own RSA certificate and their employees’ RSA certificates on the licensed premises. Photocopies or electronic copies of certificates are acceptable however must be made readily available to our inspectors or Victoria police.
Only RSA certificates issued within three years are valid. To maintain your RSA qualification, the free online RSA refresher course must be completed every three years, see: RSA refresher training
A licensee must provide the following information if asked by our inspectors or a member of Victoria Police:
Licensees who hold a general, on-premises, late night or packaged liquor licence may apply for an exemption from one or more of the requirements relating to RSA.
Licensees may apply for an extension of time to comply with, or permanent exemption from, one or all of the RSA requirements. Licensees are required to provide a detailed explanation of the reason they are seeking an exemption from one or all of the RSA requirements.
To apply for an exemption, see: Exemption from RSA training requirements
Anyone applying for a new late night (general) licence or late night (on premises) licence that authorises the supply of liquor after 1am for on-premises consumption must complete the Advanced RSA training course.
This requirement does not apply in relation to late night (on-premises) licences with restaurant and cafe conditions.
For new applicants, the Advanced RSA training program must be completed within six months of the licence being granted. This is in addition to initial RSA training and New Entrant Training which must be completed prior to the licence being granted, see: New entrant training
If you hold a general, on-premises, late night (general) or late night (on-premises) licence that authorises the supply of liquor after 11pm for on-premises consumption and you have received a demerit point from us, you must complete the Advanced RSA training program.
If you have received a demerit point, the Advanced RSA training program must be completed within six months of the demerit point being recorded in the demerits register.
Where the holder of the licence is effectively the responsible person, only the holder of the licence is required to complete the training program.
To read the Ministerial Order outlining the above, see: Ministerial order
For further information about the course and to book, see: William Angliss Institute