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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
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The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
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Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
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Key information for new liquor licensees

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Welcome!

We're here to help and work with you to understand the rules and regulations involved with the sale and supply of alcohol under your licence.

Getting started

Once your application is approved, the first thing you should receive is your licence, red line plan, and welcome letter from the VCGLR.

To receive your licence and red line plan via email or to access these anytime online, you will need to register to the Liquor Portal

If you’ve got any questions about these documents, please get in touch with us as soon as possible as they are required for you to legally serve alcohol on your premises.

Understanding your obligations 

Having a liquor licence is a big responsibility and comes with serious legal obligations.

The way you run your business has a direct impact on the safety of your customers and the community outside your doorstep. You have an obligation to ensure that alcohol is promoted and sold in a way that encourages responsible drinking.

Take the time to read - and ensure you understand - the conditions on your licence, and check your knowledge with the Licensee Q&A (PDF, 200.5 KB)

If you’re unclear about your obligations, or if you have any questions about your licence, get in touch with us on 1300 182 457 or email contact@vcglr.vic.gov.au

To help you understand your obligations, download the obligations brochure relevant to your licence type:

Information about minors

A minor is a person under 18 years of age.

Regardless of the type of licence you have, it’s illegal for minors to drink on licensed premises.  

It’s also illegal to supply alcohol to someone if you suspect they’ll be providing the alcohol to a minor.

Minors cannot be on your licensed premises unless there is a condition allowing them to on your licence. For example, at a junior sports club.

For more information on minors and licensed premises, see: Under 18 patrons on licensed premises

Responsible Service of Alcohol

If you have any of the following licence types, your staff must undertake RSA training

  • General
  • On‑Premises
  • Packaged Liquor
  • Late Night

If you don’t have one of these licences then your staff may not need to complete the training unless your liquor licence states that they do, but you will still need to apply the RSA principles when serving alcohol.

Managing your liquor licence

The easiest way to manage your liquor licence is through the VCGLR Liquor Portal
 

Benefits of a Liquor Portal account include the ability to:

  • print a copy of your liquor licence at any time 
  • download your renewal notice at any time 
  • download your venue’s red line plan
  • apply to add, replace or remove the Nominee associated with your liquor licence or permit
  • apply to add, replace or remove the Director(s) associated with your liquor licence or permit
  • apply to transfer a liquor licence or BYO permit
  • apply for a Restaurant and Café liquor licence
  • check the status of an application.

Start using the Liquor Portal in three easy steps:

 

  1. Log in to an existing account or create a new account.
  2. Associate your licence or permit using your licence number and individual four-digit PIN.*
  3. Click eLicence and add the email you want your renewal notice and liquor licence sent to (this can differ from the email address used to create your Liquor Portal account).
     

*You can access the individual licence PIN on your annual liquor licence renewal notice or by emailing contact@vcglr.vic.gov.au
 

What to expect during compliance inspection

A VCGLR inspector can show up at your venue at any time without notice. Be sure you are ready for an inspection at any time with our handy checklists and ‘be inspection ready’ videos.

For more information or to view the videos, see: Be inspection ready

For information on what to expect during an inspection, see: Planned inspections of licensed premises

Functions and events at your venue

If you’re hosting a function like a wedding, birthday, awards night, or debutante ball at your licensed venue, our safe function guidelines will ensure you meet your legal obligations. They also offer recommended best practice about Responsible Service of Alcohol, minors, and security for these functions.

We have developed a sample function house policy that you can adapt to your specific requirements. You can also add other best practice measures to help you and your staff deliver a successful and safe function.

Public holidays and other key dates

Throughout the year there are key dates where you will usually see an increase in customers drinking alcohol, or additional restrictions and obligations might apply.

These dates are a good time to review the conditions on your licence to ensure you continue to meet your obligations as a licensee.
You can download a printable version of the key dates below to put up at your premises as a reminder.

Key dates

Key dates for licensees

Month

Dates and links

January

26 January - Australia Day

See also: Public holiday restrictions

February

 

White Night

March

 

12 March - Labour Day (Moomba Festival)

See also: Public holiday restrictions

17 March - St Patrick's Day

April

 

30 March - 1 April – Easter

25 April - Anzac Day

See also: Public holiday restrictions

June

11 June - Queen's Birthday

See also: Public holiday restrictions

July

 

1 July fees rise - Liquor fees and fines

August

Apply now for special event licence - Major Event licence

September

 

30 September - Grand Final

See also: Public holiday restrictions

October

 

21 October - Spring Racing Carnival begins

November

 

6 November - Melbourne Cup

Sweeps

See also: Public holiday restrictions

Schoolies:

Liquor licence renewal notices sent out

December

 

25 December - Christmas

31 December - New Year's Eve

See also: Public holiday restrictions

More information and staying up to date

You can stay informed and up to date on your obligations by:

You can also find resources and information on a range of liquor licensing topics on our Liquor fact sheets page

If you need more information or support, get in touch with us:

Email:              contact@vcglr.vic.gov.au
Phone:             1300 182 457

Page last modified 
3 September 2020