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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Gambling
Gambling
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian gambling industry?
  • Gaming venue operator
  • Gaming industry employee
  • Wagering and sports betting
  • Bookmaker (and employee)
  • Lotteries
  • Bingo
  • Keno
  • Raffle
  • Casino
  • Community and charitable gaming
  • Manufacturer, supplier or tester
  • Monitoring service
  • Back
  • Apply for a new licence, permit or registration
  • Understand your gaming licence
  • Manage my gaming licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your licence
  • Manage my licence
  • Education and training
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Bookmaker employee application
  • Licensee resources
  • Back
  • Trade promotion lotteries
  • Public lotteries
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • About Keno
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new licence or permit
  • Understand your permit
  • Manage my licence
  • Licensee resources
  • Back
  • Understand your permit
  • Licensee resources
  • Back
  • Apply for a new permit
  • Understand your permit
  • Manage my permit
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your permit
  • Manage my licence
  • Licensee resources
Liquor
Liquor
The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying liquor to ensure the integrity of Victoria's liquor industries and to minimise harm.
Every situation is unique.
What best describes your situation in the Victorian liquor industry?
  • Restaurant / Cafe
  • Bar / Night club
  • Live music venue
  • Temporary or major event
  • Bottleshop
  • Sexually explicit entertainment venue
  • Liquor Accord Member
  • Liquor Wholesaler
  • Sporting and community club
  • Pub
  • BYO
  • Winery, Brewery or Distillery
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Understand your liquor licence
  • Manage my licence
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Public holiday trading
  • Forums and accords
  • Back
  • Apply for a new licence
  • Understand your liquor licence
  • Manage my licence
  • Education and training
  • Public holiday trading
  • Licensee resources
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Responsible Service of Alcohol training

Responsible Service of Alcohol (RSA) training gives people working in licensed venues the skills and knowledge to ensure safe and responsible licensed premises.

During the Declared State of Emergency (COVID-19), the approved training delivery method has been revised.

For more information, see: Delivering RSA training safely

For RTO guidelines to deliver RSA via interactive video or virtual video, see: Guidelines for RSA training (PDF, 85.7 KB)

RSA training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licences. We can also add an RSA condition to any liquor licence if we think it is needed.

Licensees and staff who are subject to mandatory RSA requirements have one month from the date they first sell, offer for sale or serve liquor on a licensed premise to complete an approved RSA training course.

Once you have completed the initial Victorian RSA course, you must complete a free online refresher course every three years, see: RSA refresher course 

A person under the age of 18 can complete an approved RSA training course but must wait until they turn 18 to use it.

 

 

Recognised RSA courses in Victoria

Until 30 June 2021, you can complete either the Victorian RSA (face to face) or the nationally accredited RSA - Provide Responsible Service of Alcohol (SITHFAB002) course face to face or online to work in a licensed venue in Victoria.

During the declared State of Emergency, accredited RTOs can offer the Victorian RSA course via virtual classroom.

A VCGLR branded certificate will be provided to you by an accredited RTO upon completion of one of the above courses. You will need to provide this to your employer as evidence you have completed a Victorian approved course if required. SITHFAB002 certificates will not be accepted by our inspectors. See below for accepted RSA certificates. 

From 1 July 2021, the only recognised RSA training course in Victoria will be SITHFAB002. 

Accredited RTOs to deliver RSA training online

The below training providers are accredited by us to deliver SITHFAB002 online. 

These RTOs will be able to issue you with a VCGLR branded certificate upon completion of the course. 

Provider name Website address Email address

Contact phone number

Access All Areas Training   Access All Areas Training info@aaat.edu.au 1300 287 554
CFT International  CFT International  support@cft.com.au 1300 665 633
Accredited RTOs to deliver RSA face to face

For accredited RTOs to deliver RSA training face to face or via virtual classroom during the declared State of Emergency, see: RTO providers

These RTOs will be able to issue you with a VCGLR branded certificate upon completion of the course. 

Interstate recognition

Anyone with a SITHFAB002 qualification obtained through face to face or online training from an RTO recognised in another state or territory will be able to complete the VCGLR’s free online RSA bridging course to have their qualification recognised in Victoria. 

Once you have completed the course, we will send you a Victorian RSA certificate that allows you to work in a Victorian licensed venue. To complete the RSA bridging course, see: RSA bridging course

If you want to use your Victorian RSA or SITHFAB002 qualification obtained in Victoria in another state or territory, you will have need to check with the relevant licensing authority as liquor legislation differs across Australia.

Contact details for other liquor licensing authorities

Australian Capital Territory

Access Canberra

www.accesscanberra.act.gov.au

New South Wales

Liquor & Gaming NSW 

www.liquorandgaming.nsw.gov.au

Northern Territory

Department of Business

https://business.nt.gov.au/

Queensland

Office of Liquor and Gaming Regulation

www.olgr.qld.gov.au

South Australia

South Australia Government Business and Trade 

www.sa.gov.au/topics/business-and-trade/liquor

Tasmania

The Liquor and Gaming Branch

www.treasury.tas.gov.au

Western Australia

Department of Racing, Gaming and Liquor

www.rgl.wa.gov.au

RSA refresher course

There is only one approved RSA refresher course in Victoria, see: RSA refresher training

To complete the RSA refresher course online you will need your original VCGLR RSA certificate number. You can search for this online or call us on 1300 182 457.

You do not need to undertake the initial training course again regardless of when you first completed it.

When you complete the RSA refresher course you can print a copy of your updated certificate as evidence you have completed this training. You can download this certificate free of charge as many times as you like, see: RSA online services

You should ensure your employer has a copy of your updated RSA certificate for their records.

Replacing RSA certificates or changing names

If you have misplaced your original RSA certificate and would like another one please contact us 

A replacement certificate will cost $16.50 (including GST) to post out to you. You can access a free replacement certificate by completing the free RSA refresher course and downloading a certificate from RSA online services

You do not need to update your certificate if you have changed your name since completing the RSA course.

If you choose to update it you will need to provide a copy of the appropriate identification documents that show your name change (marriage certificate or statutory declaration) before you contact us

RSA requirements for licensed premises

Licensees with an RSA condition on their licence must always keep a copy of their own RSA certificate and their employees’ RSA certificates on the licensed premises. Photocopies or electronic copies of certificates are acceptable however must be made readily available to our inspectors or Victoria police.

Only RSA certificates issued within three years are valid. To maintain your RSA qualification, the free online RSA refresher course must be completed every three years, see: RSA refresher training

A licensee must provide the following information if asked by our inspectors or a member of Victoria Police:

  • the name of the responsible person at the licensed premises
  • the name of each person who is engaged in the sale and service of liquor
  • the date on which each person first sold or served liquor on the premises. 
Exemption from RSA training

Licensees who hold a general, on-premises, late night or packaged liquor licence may apply for an exemption from one or more of the requirements relating to RSA.

Licensees may apply for an extension of time to comply with, or permanent exemption from, one or all of the RSA requirements. Licensees are required to provide a detailed explanation of the reason they are seeking an exemption from one or all of the RSA requirements.

To apply for an exemption, see: Exemption from RSA training requirements

Advanced RSA training

Anyone applying for a new late night (general) licence or late night (on premises) licence that authorises the supply of liquor after 1am for on-premises consumption must complete the Advanced RSA training course.

This requirement does not apply in relation to late night (on-premises) licences with restaurant and cafe conditions.

For new applicants, the Advanced RSA training program must be completed within six months of the licence being granted. This is in addition to initial RSA training and New Entrant Training which must be completed prior to the licence being granted, see: New entrant training

If you hold a general, on-premises, late night (general) or late night (on-premises) licence that authorises the supply of liquor after 11pm for on-premises consumption and you have received a demerit point from us, you must complete the Advanced RSA training program.

If you have received a demerit point, the Advanced RSA training program must be completed within six months of the demerit point being recorded in the demerits register.

Where the holder of the licence is effectively the responsible person, only the holder of the licence is required to complete the training program.

To read the Ministerial Order outlining the above, see: Ministerial order

For further information about the course and to book, see: William Angliss Institute 

Page last modified 
25 November 2020