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The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is the independent statutory authority that regulates Victoria's gambling and liquor industries.

Our vision is that Victorians and visitors enjoy safe and responsible gambling and liquor environments.
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The VCGLR regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
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Banner displaying electronic gaming machines

Licence conditions and duties

This page outlines the duties and functions of gaming industry employees, and the conditions of holding a gaming industry employee’s licence.

Duties of gaming room employees

1. You must hold a gaming industry employee licence if you are employed by or working for a venue operator, the monitoring licensee, or a gaming machine services provider, and perform any of these duties:

a) any task that requires you to access the logic area+ of a gaming machine at the premises of an approved venue
b) possess, or issue to other persons holding a gaming industry employee’s licence, keys that unlock the logic area of a gaming machine at the premises of an approved venue
c) any task that requires you to access a prescribed restricted monitoring component at the premises of an approved venue, i.e. access a Jackpot Interface Board or a Slot Machine Interface Board
d) supervise* any person carrying out any of the duties referred to in paragraphs (a) to (c) at the premises of an approved venue

2. You must hold a gaming industry employee licence to perform any of these duties:

a) service, repair and maintain gaming equipment or monitoring equipment
b) test gaming equipment, monitoring equipment or games for the issue of certificates by the Victorian Commission for Gambling and Liquor Regulation (VCGLR)
c) service, repair and maintain totalisator equipment
d) test totalisator equipment for the issue of certificates by the VCGLR
e) install gaming equipment at the premises of an approved venue
f) connect gaming equipment to an electronic monitoring system at the premises of the monitoring licensee or an approved venue
g) supervise* persons carrying out any of the duties referred to in paragraphs (e) and (f).

3. If you are working as a sole employee for a bingo centre operator, you must hold a gaming industry employee licence to perform any of these functions in relation to the operation or administration of a bingo game:

a) sell bingo tickets
b) write up running sheets
c) check back numbers on bingo tickets
d) pay prizes
e) If more than one employee is working for a bingo centre operator, a licence is not required to perform any of the functions referred to in paragraphs (a) to (d). In this instance, you must hold a gaming industry employee licence to: supervise# persons performing any of the functions referred to in paragraphs (a) to (d)

At a bingo centre, a volunteer acting in good faith for only one community or charitable organisation within any period of seven days is not required to hold a licence, even if they are performing the functions shown above.

Employees who do not perform the above functions do not need a gaming industry employee licence.

Please note:
+ the logic area is a locked cabinet area (with its own locked door) that houses electronic components that have the potential to significantly influence the operation of the gaming machine
* supervise means to direct or oversee the performance or operation of a gaming industry employee
# supervise means to direct or oversee the performance or operation of an employee.

Conditions of the gaming industry employee's licence

1. You must provide written notice to the VCGLR within 14 days of:

  • any change in your name or address
  • any finding of guilt for any offence under statute or at common law recorded under any jurisdiction against you (excluding non-custodial traffic matters) and, in addition, details of any proceedings leading to your participation in a diversion program
  • the commencement of any bankruptcy proceedings or entry into a formal or informal scheme of arrangement (however it is described) with your creditors or any formal administration under the Bankruptcy Act 1966
  • details of the outcome of any litigation against you, or to which you were a co-defendant, whether personally (that is, as an individual) or via business associations (for example, legal action that involved a company, joint venture, incorporated association or partnership of which you are or were a director, or office holder or partner or joint venturer)
  • the result of any disciplinary action taken against a gaming, bingo or casino licence, approval or authorisation held by you, outside Victoria
  • the result of any disciplinary action taken against any non-gaming licence, approval, authorisation or registration, excluding matters that relate to your driver’s licence or motor vehicle registration, held by you, under any jurisdiction.

Please note: ‘any jurisdiction’ means any relevant legal or other authority, or territory, within or outside Australia. ‘Non-custodial traffic offences’ are traffic matters that resulted in a penalty other than a prison sentence or community based order.

2. You must not participate in gaming or the playing of bingo, other than as required in the course of your employment while on duty (including intervals for meals and other rostered breaks arising in the course of duty), or at any time when the gaming venue or bingo centre is closed to the public.

3. You must comply with the requirements of any notice under section 9A.1.17 of the Gambling Regulation Act 2003 to:

  • provide, in accordance with directions in the notice, any information relevant to the holding of your gaming industry employee's licence that is specified in the notice, or
  • produce, in accordance with directions in the notice, any records relevant to the holding of the licence that are specified in the notice and to permit examination of those records and the making of copies of them.

4. Every time you access the logic area of the gaming or monitoring equipment, or supervise a person gaining access to a logic area of this equipment, you must record in the log book kept inside the gaming or monitoring equipment cabinet, or secured in the immediate vicinity of the gaming or monitoring equipment, the:

  • name and licence number of the person accessing the logic area
  • date and time of accessing the logic area
  • hard meter readings at the time of work
  • details of the reason for accessing the logic area and what work was done
  • name of the person being supervised (if applicable).

Please note: Logic area means a locked cabinet area (with its own locked door) that houses electronic components that have the potential to significantly influence the operation of the gaming machine.

Enquiries about this condition should be directed to the duty inspector for Gaming Licensing Inspections at the VCGLR on 1300 182 457 between 9am and 5pm Monday to Friday.

4. Any other licence conditions imposed by the VCGLR and communicated to the licensee during the term of the licence

Please note: failure to comply with any condition of a gaming industry employee's licence may result in the VCGLR taking disciplinary action against the licensee.

Apply for a gaming industry employee licence

Page last modified 
30 March 2017