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Gaming venue operators
A venue operator licence enables an entity to operate gaming machines in Victoria. Venue operator licences are granted a licence for up to 10 years. Venue operators must apply to renew approval before the expiry date to continue their licence.
For licences that were current at 24 June 2009, the length of the licence period was automatically increased from five years to 10 years.
All subsequent applications for a new licence will be granted a 10-year licence from the date of approval. For further information, see Venue operator’s frequently asked questions.
On 17 June 2013, the Minister for Liquor and Gaming Regulation issued a Deed that enables venue operators to sub-licence the use of gaming venue monitoring data to third parties. Originally due to expire on 15 December 2014, it was extended by the Minister by a deed of variation until 30 November 2015.
The VCGLR must approve third party sub-licensee or sub-contractor entities before a venue operator provides access to monitoring data. To find out how to apply, go to, Application process to access gaming venue monitoring data.
Gaming venue operators are required to pay a supervision charge to recover the costs of regulating the gaming industry in Victoria.
The VCGLR collects the supervision charge and distributes the revenue to the Department of Treasury and Finance.
Please refer to the online venue manual for more information.
The following legislative amendments passed into law on 14 May 2014:
- A 4.2 per cent increase in electronic gaming machine (EGM) tax rates for some hotels and clubs. The increased tax applies to EGM revenue collected from 1 May 2014 and applies to the top two tax brackets only. There is no change to the bottom tax bracket for hotels or clubs, where the monthly average-per-EGM player loss is below $2,666.
- A reduction in the minimum Return to Player (RTP) ratio on electronic gaming machines, from 87 per cent to 85 per cent. The definition of ‘year’ has been clarified as a ‘calendar year’ for calculating RTP.
For further information, please refer to the State Taxation Legislation Amendment Act 2014 Fact Sheet.
Pre-commitment is a harm minimisation and consumer protection measure and will maximise the capacity for people to make informed decisions about their gaming machine play and assist them to stay in control.
From 1 December 2015, pre-commitment must be available on all gaming machines in Victoria, including those at the Melbourne Casino. It will be voluntary for players to use and will enable players to set limits and track their play across the state.
The Victorian Player Account Equipment Technical Standards sets the minimum specifications of the Player Account Equipment (PAE) and identifies high-level technical requirements that Player Account Equipment must meet for the operation of the pre-commitment scheme.
The venue operator requirements appendix in the Victorian Player Account Equipment Technical Requirements outlines the requirements for venue operators must meet in relation to the pre-commitment scheme.
Changes for staff working in gaming machine area
Over the last year, a number of changes have been made in relation to the requirements for staff working in the gaming machine area of an approved gaming venue.
Is it now a requirement that a person working for, or employed by, a venue operator must hold a gaming industry employee licence to:
- perform any task that requires access to the logic area of a gaming machine at the venue
- possess, or issue to other persons holding a gaming industry employee's licence
- keys that unlock the logic area of a gaming machine at the gaming venue
- perform any task that requires access to a prescribed restricted monitoring component at the gaming venue, i.e. access a Jackpot Interface Board or a Slot Machine Interface Board
- supervise any person carrying out any of the duties referred to above at the gaming venue.
More information is available via the page, Licence conditions and duties of a gaming industry employee.
Gaming venue operators must ensure that all venue staff working in the gaming machine area have completed a Responsible Service of Gaming (RSG) training course within six months after they have started working in the gaming machine area of an approved venue (you are exempt from this requirement if you have already completed the training within the last three years).
This includes both staff holding a gaming industry employee licence as well as any other person working in the gaming machine area.
However, a staff member who does not hold a gaming industry employee licence is not required to complete RSG training if they have no contact or interaction, or only incidental contact or interaction with players of gaming machines in that area. Examples of venue staff working in a gaming machine area but having no contact with players may include cleaners, technicians or tradespeople.
The RSG qualification must be renewed every three years by completing an approved refresher course. A list of current RSG training providers is available from Responsible Service of Gaming.
It is the gaming venue operator’s responsibility to ensure that staff working within the gaming machine area have received the appropriate training and can provide a copy of each staff member’s RSG certificate on request by a VCGLR inspector.
These templates are designed to assist licensees meet their Accounting & Auditing Venue Requirements. They do not need to be utilised if you are using other tools to meet these requirements.
Monitoring licensee Intralot Gaming Services has provided FAQs for gaming venue operators through their through their participation in the Gambling and Liquor Industry Forum.