VGCCC fines bookmaker MintBet $100,000 for repeat breaches of its Responsible Gambling Code of Conduct

By the end of the customer’s betting period, they had placed 327 bets and lost $31,149.  

The Commission found that MintBet did not stop accepting bets from the customer despite the customer displaying indicators of distress that may be related to problem gambling, as required by their Code. 

MintBet closed the customer’s account only when the customer actively identified they were experiencing harm from their gambling.  

The Commission also found that although MintBet had some systems in place to ensure vulnerable individuals do not experience a loss of control from their gambling, they were inadequate, also breaching a requirement of their Code.  

In addition to issuing a fine, MintBet will be required to respond to the VGCCC about what improvements it will be making to its systems and processes. The VGCCC will consider MintBet’s response and determine whether further action might be necessary.    

VGCCC Deputy CEO Scott May said the fine was a wake-up call for all gambling providers, “Victorian gambling providers must comply with their responsible gambling codes of conduct. They exist to protect people from gambling harm. Even if accepting bets online, providers must monitor for and intervene when customers are displaying indicators of distress. Gambling for an extended period is a key indicator of distress that may indicate problem gambling. There are serious consequences for any gambling provider that fails to comply with their own responsible gambling code of conduct. We won’t tolerate it”.

People concerned about their online and phone gambling can now exclude for free from all licensed Australian online and phone wagering providers by registering for BetStop – the National Self-Exclusion Register.  

If you feel a gambling provider hasn’t complied with its responsible gambling obligations, you can complain or submit a tip-off to the VGCCC.