IMPORTANT NOTICE: A Declared State of Emergency is currently in place across Victoria. For more information, see: COVID-19 information for licensees
FAQs about the responsibilities and conditions of a gaming industry employee.
A gaming industry employee's licence is valid for 10 years from the date of issue, unless it is has been cancelled or surrendered. The expiry date is printed on the front of your licence.
Your employer will want to see your licence before you commence work in a gaming venue. Gaming venue operators have access to an online service that allows them to check if your licence is current.
It is a gaming industry employee’s (GIE) responsibility to renew their licence within 2 months of expiry, the date of which is listed on the front of your licence.
GIE applicants are reminded to notify the VCGLR if their contact details (including address and email) have changed to ensure any notifications relating to their licence are received. You can renew your existing gaming industry employee’s licence by completing the online application form.
If you do not apply to renew your licence before it expires, you won't be able to renew that licence and won't be able to perform the duties of a gaming industry employee.
If you still require a licence to perform the duties of a gaming industry employee, you'll need to make a new application as if you were applying for the first time.
The time required to assess your application and issue a licence varies with each application. Ideally, if there is no follow up required, the licence may be issued within two to three weeks.
However, your application could be delayed if you do not provide sufficient information or the VCGLR requires further investigation. In this situation, VCGLR staff wont be able to guarantee when your licence will be issued. If there's follow up required, you'll receive a letter with details and what action is required.
You'll be advised in writing of the VCGLR's decision on your application as soon as it occurs.
Provided your application to renew your licence was submitted before your licence expired, you may continue to work as a gaming industry employee until the new licence is issued.
See Application fees and timing for the current application fee for a gaming industry employee's licence.
No, your fee won't be refunded if your application is refused. This is because the fee you have paid is an administrative cost.
Once you complete your online application, you're required to print and sign the submission document. You then need to send it to the VCGLR with your:
Alternatively, you can submit these documents to the VCGLR in person.
Information that can be released about you without your consent is whether you hold a current licence and the details of any disciplinary action the VCGLR has taken against you.
Unless you have provided written authorisation, no other information about you or your application will be released to any other person other than persons permitted under gambling legislation.
If you have changed address, you can update your personal details online through the Self Service Portal.
Alternatively, you can send your updated details by submitting and enquiry via our contact us page.
If you have already provided your email address to the VCGLR, you will be able to log in to the Self Service Portal by following the instructions below:
If you have not previously provided your email address to the VCGLR or you have a new email address, please contact us.
If you have misplaced, lost or destroyed your licence, you can request a replacement by sending to the VCGLR:
Once you provide this information and the correct fee, a replacement licence will be sent to your residential address within one week
If you want to use your Victorian gaming industry employee's licence to work in another state or territory, you should contact them to check whether your licence meets their requirements.
If you hold the equivalent of a Victorian gaming industry employee's licence and/or a casino special employee's licence in any other Australian jurisdiction, you are eligible to work in Victoria. In these circumstances, you must complete a registration form and submit it to the VCGLR.
For a copy of the form, submit an enquiry via the contact us page.
You are required to notify the VCGLR within 14 days. You can provide this by contacting us or via:
You must advise the VCGLR within 14 days of being declared bankrupt or the commencement of bankruptcy proceedings or a debt agreement. Failure to provide this notification could result in disciplinary action being taken against you.
The VCGLR will assess the cause and circumstances of your bankruptcy before deciding if there is ground for disciplinary action against you. A ground for disciplinary action under gambling legislation includes "that the licensee has become an insolvent under administration".
You will be advised in writing if the VCGLR decides to take disciplinary action against you. You will be given an opportunity to provide further information as to why you feel disciplinary action should not be taken within 28 days of receiving the letter.
The VCGLR must ensure that all persons working as a gaming industry employee meet appropriate probity standards, are of good character and are suitable to work in the gaming industry. See National Police Certificate.
If you already have a National Police Certificate for another reason or employment, it'll only be accepted if it was for a casino or gaming application. It must also be no more than three months old.
If you stop working in the gaming industry, you have the option of surrendering or keeping your licence.
If you were fingerprinted when applying for your gaming industry employee's licence (before 4 December 2014, when the requirement for finger and palm printing was removed), the VCGLR will destroy your fingerprints, when:
If you keep your licence, your fingerprints will not be destroyed while it is still valid.
You must disclose:
Your National Police Certificate should provide details of all the above. However, your National Police Certificate may not include details of all offences, in particular if you were placed on a diversion program and/or if no offence has occurred in the last 10 years.
Details of any offence (excluding Children's Court matters over 10 years old and non-custodial traffic matters) not included in your personal National Police Certificate must be disclosed in your application for a gaming industry employee's licence. Note: Non-custodial traffic matters are those for which a penalty other than a prison sentence or community based order was given.
Providing false or misleading information (or failure to provide required information) may result in refusal of an application, or cancellation or suspension of any licence. It may also lead to prosecution.
Committing an offence does not necessarily mean you won't be approved for a licence. The VCGLR will take into account:
Section 9A.1.5 of the Gambling Regulation Act 2003 sets out the criteria that must be assessed by the VCGLR before an application for a licence is determined.
It's vital that all offences, not just those on National Police Certificates, are disclosed. Failure to disclose this information may affect your suitability to hold a licence, even if the offence might not preclude you from being approved.
Each application is considered on its merits. No indication can be given whether a licence will be granted until the VCGLR has assessed and determined the application.
In the last 10 years, if you have lived outside Australia for 12 months or more, you may need to provide a police clearance and a credit report from that country.
Have a question about gaming industry employee licences? Check out our FAQs