Information about the self-exclusion program, including frequently asked questions.
A key benchmark for a self-exclusion program is that the approved program adopted by the venue operator should be:
To meet this benchmark, the venue operator must:
A self-exclusion program enables:
The venue operator must outline the process for self-exclusion in their self-exclusion program. An interview is organised for the person to sign up.
At the end of the interview, the person must sign a Self-Exclusion Deed. The person sets the self-exclusion period, which must be at least six months and can be up to two years.
By signing a Self-Exclusion Deed, the person agrees to being prohibited from specific gambling venues. This means that the person is effectively banning themselves from the gaming room at the specified clubs or hotels.
The person can add venues to the list that they wish to be excluded from at any time by contacting the self-exclusion program administrator. They can also extend the term of the deed or renew the deed.
The person may revoke the deed earlier than the nominated time based on the conditions outlined in the approved self-exclusion program. This would usually require that the person produce written evidence that they have received counselling from a problem gambling support service.
For further details, contact the program administrator at the gaming venue.
The Self-Exclusion Deed authorises the management of the venues that the person has nominated to take any reasonable steps to ensure that the self-excluded person does not enter the gaming rooms at a venue.
Gaming industry employees must have access to a secure and up-to-date database of photographs of self-excluded persons. They must regularly check so they can recognise those individuals if they attempt to enter the venue's gaming room.
A person that is registered with an approved self-exclusion program can obtain:
Commercial licence holders and venue operators are required to undertake an annual review of their Responsible Gambling Code of Conduct (Code) and, where applicable, their self-exclusion program.
The Gambling Regulation Act 2003 makes it compulsory for certain organisations holding gambling industry licences to have a Responsible Gambling Code of Conduct (Code) and, in the case of gaming venue operators, a Self-exclusion Program (SEP) in place.
The requirement to have a Code applies to all:
It does not apply to bingo or raffles which are run solely by declared community and charitable organisations or to trade promotion lotteries.
Gaming venue operators must also have an approved SEP in place.
Codes and SEPs were introduced to enhance the social responsibility of Victoria's gambling industry.
Minimising the harm of problem gambling is not only the responsibility of the Government, but also that of the gambling industry.
Codes and SEPs ensure that the gambling environments provided by the industry foster responsible gambling and maintain a strong level of customer care for consumers.
The Victorian Commission for Gambling and Liquor Regulation (VCGLR) is required to provide an annual report to the Minister on the operation and effectiveness of Codes and SEPs by 30 September each year.
The information provided in the annual reviews substantially informs the VCGLR's report to the Minister.
The report of Codes includes information on the effectiveness of Codes, the level of compliance and whether any disciplinary action was taken because of repeated breaches of the Code.
The report of SEPs includes whether any disciplinary action was taken against a venue operator because of repeated breaches of the venue operator's Self-exclusion Program.
Gaming venue operators are required to undertake a review of their Code and SEP.
Code and SEP administrators are able to assist gaming venue operators complete their reviews.
See the list of approved Code administrators.
Commercial licence operators are required to undertake a review of their Code.
The VCGLR has approved two self-exclusion programs, which can be adopted by venue operators.
View list of venues that have adopted self-exclusion programs 1 and 2.
This section provides a public historical record of self-exclusion programs that have previously been approved by the VCGLR.
Please note that previous self-exclusion programs may contain out-of-date information.
The VCGLR has a number of responsible gambling fact sheets available on its website. In 2015, the VCGLR updated the industry review guidelines for Responsible Gambling Codes of Conduct:
Gambling fact sheet - Industry review guidelines for Responsible Gambling Code of ConductGambling fact sheet - Industry review guidelines for Self-exclusion program
Reviews are due to the policy team of the VCGLR by 31 July. Reasonable extensions may be requested. Please contact the VCGLR for further information.
Gaming venue operators must have a self-exclusion program in place.