IMPORTANT NOTICE: A Declared State of Disaster is currently in place across Victoria. For more information, see: COVID-19 information for licensees
It is a condition of a venue operator’s licence that the venue operator conducts a Self-Exclusion Program.
The Self-Exclusion Program must detail a process in how persons may voluntarily exclude themselves from the gaming machine area of a venue and the procedure that will be adopted by the venue in circumstances where an excluded person is detected.
Importantly, the Self-Exclusion Program must comply with the Ministerial Direction issued in relation to the standards and requirements that must be met by a Self-Exclusion Program conducted by or at the request of a venue operator.
As outlined in the Ministerial Direction (PDF, 296.63 KB), venue operator’s may conduct their own Self-Exclusion Program, or request another person to conduct a Self-Exclusion Program on their behalf.
Note that the Australian Hotels Association (AHA) and Clubs Victoria (CV) currently conducts Self-Exclusion Programs on behalf of all venue operators. Copies of these Self-Exclusion Programs are available below:
View list of venues that have adopted self-exclusion programs 1 and 2.
If you are a venue operator and you have requested for another person (such as AHA or CV) to conduct a Self-Exclusion Program on your behalf, you must notify the VCGLR.
Please refer to the Statement of Adoption for gaming industry page for further information.
If you wish to conduct your own Self-Exclusion Program, you must provide a copy of your Self-Exclusion Program to the VCGLR by email: firstname.lastname@example.org.
Venue operators who amend their Self-Exclusion Programs must also provide a copy of the amended Self-Exclusion Program to the VCGLR.