IMPORTANT NOTICE: A Declared State of Emergency is currently in place across Victoria. For more information, see: COVID-19 information for licensees
A venue operator licence enables an entity to operate gaming machines in Victoria. Venue operator licences are granted a licence for up to 10 years. Venue operators must apply to renew approval before the expiry date to continue their licence.
For licences that were current at 24 June 2009, the length of the licence period was automatically increased from five years to 10 years.
All subsequent applications for a new licence will be granted a 10-year licence from the date of approval.
On 30 November 2017 and 6 March 2018, the Victorian Parliament passed the Gambling Regulation Amendment (Gaming Machine Arrangements) Act 2017 and the Gambling Legislation Amendment Act 2018 respectively.
These Acts which amended the Gambling Regulation Act 2003 (the Act) which mean a number of changes for gaming venue operators. For more information, go to Changes to the Gambling Regulation Act for venue operators.
Where a venue operator enters into an agreement to purchase a gaming venue from another venue operator, regulatory approval must be obtained from the VCGLR before settlement can take place.
For more information, go to Regulatory requirements for transferring ownership of a gaming venue.
To find out how to apply, see Application process to access gaming venue monitoring data.
Venue operators can only operate gaming machines if they hold gaming machine entitlements. The entitlements must also be attached to a venue approved by the VCGLR for the number of machines the venue operator intends to operate.
See Gaming machine entitlements for more information.
On 16 October 2013, the Minister for Liquor and Gaming Regulation issued decision-making guidelines concerning the assessment of children's play areas in gaming premises.
Gaming venue operators are required to pay a supervision charge to recover the costs of regulating the gaming industry in Victoria.
The VCGLR collects the supervision charge and distributes the revenue to the Department of Treasury and Finance.
Please refer to the online venue manual for more information.
The following legislative amendments passed into law on 14 May 2014:
The table below outlines the Electronic Gaming Machine tax rates pre and post the amendments:
Club venue operators
Tax is a function of monthly average-per-EGM player loss.
For that part of the monthly average player loss which:
Hotel venue operators
Over the last year, a number of changes have been made in relation to the requirements for staff working in the gaming machine area of an approved gaming venue.
It is now a requirement that a person working for, or employed by, a venue operator must hold a gaming industry employee licence to:
More information is available via the page, Licence conditions and duties of a gaming industry employee.
The RSG qualification must be renewed every three years by completing an approved refresher course. A list of current RSG training providers is available from Responsible Service of Gaming.
It is the gaming venue operator's responsibility to ensure that staff working within the gaming machine area have received the appropriate training and can provide a copy of each staff member's RSG certificate on request by a VCGLR inspector.
The online venue manual provides up-to-date information to gaming venue operators. The VCGLR advises venue operators to regularly check the manual to ensure they are meeting their regulatory requirements and compliance responsibilities.
These templates are designed to assist licensees meet their Accounting & Auditing Venue Requirements. They do not need to be utilised if you are using other tools to meet these requirements.
Ensure that you are meeting your obligations as a gaming venue operator; read the Gambling fact sheet - your obligations as gaming venue operator
Access both standard and online forms via Gambling forms.
You can search for an approved gaming venue by:
Monitoring licensee Intralot Gaming Services has provided FAQs for gaming venue operators through their through their participation in the Gambling and Liquor Industry Forum.
Where a venue operator is unable to operate a gaming machine due to an act or omission by the Monitoring Licensee (a Failure Event), a venue operator may seek damages subject to the terms of the Monitoring Licence Related Agreement (Related Agreement).
For the purpose of determining damages payable, on application by a venue operator, the Commission will issue a verification certificate which verifies the occurrence and duration of the Failure Event.
A verification certificate issued by the Commission shall be conclusive evidence of the occurrence and duration of a Failure Event.
About the verification certificate
The verification certificate will not provide the amount of damages payable, as this amount will be determined by the Monitoring Licensee and the venue operator.
The Commission has no role in this part of the process, and cannot compel the Monitoring Licensee to settle any damages claim nor direct that damages be paid. Venue operators may wish to seek their own independent legal advice concerning their rights and obligations under the Related Agreement.
The Application for a Failure Event Certificate is available here.