Maintain an unclaimed winnings register or risk a Penalty Infringement Notice

An unclaimed winnings register is also considered as an operational document under section 3.7.5(1) of the Gambling Regulation Act 2003.

If you don't maintain operational documents such as an unclaimed winnings register, we will issue you with a Penalty Infringement Notice.

Unclaimed winnings from playing a gaming machine, which must be recorded in the register include:

• unpresented cheques
• accumulated credits left on an EGM
• any coins left in the gaming machine coin tray (or anywhere in the gaming machine area).

You must keep this register to support your unclaimed winnings payment to the State Revenue Office (SRO) in line with Section 3.6.13 of the Act.

Unclaimed winnings must be paid to the SRO and not be gambled, donated, misappropriated, or given away.

Details to be maintained in the unclaimed winnings register are:

• dollar amount unclaimed
• type (coin, accumulated credits, or unpresented cheques)
• date found
• time found
• where unclaimed winnings were found
• staff member who found it
• actions taken if any- for example, reviewed CCTV to see if a person could be identified.

An unclaimed winnings register template can be downloaded from our website (DOCX, 975.89 KB). This template indicates the minimum details required in a suggested format. Venues may wish to produce their own document.