IMPORTANT NOTICE: A Declared State of Disaster is currently in place across Victoria. See: COVID-19 information for licensees
The VCGLR Service Charter outlines our commitment to our customers and stakeholders and the standards of service you can expect from us.
Our vision: Victorians and visitors enjoy safe and responsible gambling and liquor environments.
Our purpose: We regulate Victoria’s gambling and liquor industries to ensure their integrity and to minimise harm.
When you contact the VCGLR, you can expect:
We endeavour to assist, but there are certain things we cannot do for you:
Our role is to regulate Victoria’s gambling and liquor industries, and we aim to:
We respect your right to:
To help us deliver quality service, we encourage you to: