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We are the new, independent regulator of Victoria’s gambling industry. We have stronger powers and a sharper purpose to ensure integrity, safety and fairness for all.
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Gambling
The VGCCC regulates businesses focusing on the people, premises, products and promotions involved in supplying gambling to ensure the integrity of Victoria's gambling industries and to minimise harm.
 
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Hearings

The Commission may conduct hearings and inquiries in public or private. Unless confidentiality considerations apply, we will generally hold public hearings. 

The commission may hold: 

  • a hearing about an application for a new gaming venue, or an increase in gaming machines 
  • an inquiry to determine disciplinary action against licence holders for alleged breaches of licence conditions, the law or responsible gambling codes of conduct  
  • an appeal of  a casino exclusion order or a decision made by a VGCCC delegate. 

Upcoming hearings and inquiries 

View the list of upcoming hearings and inquiries

We provide written notice to all parties, detailing the date and location of the hearing. 

Attending a public hearing 

Hearings may be conducted: 

  • in person in the VGCCC hearing room 
  • by videoconference (Zoom), with an option for teleconference. 

If you would like to attend a hearing, please email [email protected] at least one business day before the hearing. 

Do you need help to attend? 

If you have any special requirements to help you attend in person, or wish to participate via videoconference, please contact us. 

Requests should be made as soon as possible before the hearing by email to [email protected] or by phone on 1300 599 759. 

How hearings work 

Electronic gaming machine applications 

The hearing will be conducted by members of the Commission, and presided over by either the Chairperson or a Deputy Chairperson. 

At the hearing, each party will have the opportunity to explain their view and put forward any relevant evidence or submissions. This may include calling witnesses. 

After considering the application, the Commission may either grant the application (with or without conditions) or refuse it.  

Download:  

Disciplinary action proceedings 

A Commissioner will consider materials and information provided by all parties and decide if an inquiry will be held. 

Any inquiry will be presided over by either the Chairperson or a Deputy Chairperson of the Commission. 

Where facts are in dispute, the parties can put forward their view and call any relevant witnesses. 

Casino exclusion order appeal 

If you receive a casino exclusion order (including a self-exclusion order), you may appeal the order to the Commission. 

On receiving a request, the Commission may decide your appeal based on written information, or hold an appeal hearing. 

You do not have to attend an appeal hearing. 

Your appeal will be held in private and is decided by one or more Commissioners. 

Download the Information Sheet – Appeals against casino exclusion orders (DOCX, 990.09 KB)

Requesting a private inquiry 

A party to, or witness before, an inquiry may request a private inquiry. 

The Commission may decide to hold a private inquiry if: 

  • confidential or personal information will be disclosed 
  • it is in the interests of justice. 

Read more in Practice Note G-02  (DOCX, 992.26 KB)

Counsel Assisting 

The Commission will generally appoint a suitably qualified lawyer to be Counsel Assisting a Commission inquiry. 

Their role is to help the Commission conduct the hearing, including questioning of witnesses and eliciting information necessary for the Commission to consider a matter. They also provide the Commission with legal advice concerning its powers, duties, functions and obligations. 

Read more in Practice Notice G-01. (DOCX, 991.31 KB)