IMPORTANT NOTICE: A Declared State of Disaster is currently in place across Victoria. For more information, see: COVID-19 information for licensees
Ticket-In Ticket-Out (TITO) technology enables patrons to collect credits from a gaming machine via a barcoded ticket that can be exchanged for cash or used in another gaming machine to continue play.
It removes the need for players to handle coins when switching between gaming machines and reduces venue staff workload associated with frequently topping up or collecting coins from gaming machines.
It is not compulsory for venue operators to use TITO and venue operators can choose if, and how many machines they would like to operate TITO.
TITO is an ‘ancillary service’ and is offered by third party gaming venue service providers who are listed on the Roll of Manufacturers, Service Providers and Testers (Roll).
Although Intralot Gaming Services Pty Ltd (Intralot) cannot provide a TITO service under the Monitoring Licence, Intralot is responsible for monitoring TITO transactions and facilitating the connection of the third-party TITO system.
A venue operator must engage with a third-party gaming venue service provider to provide a TITO service. This may include, but is not limited to, providing the TITO system functionality and ensure all machines are ‘TITO ready’.
Not all machines are ‘TITO ready’. While some machines have built in TITO capabilities, others will require modifications to the gaming machine to allow TITO to operate. Such modifications require approval to be obtained by manufacturers and suppliers.
Some machines will not be able to operate TITO functionality including some older gaming machines that will not have the capability to connect to TITO.
The TITO system normally comprises an onsite computer server at your venue, which is connected to gaming machines via Intralot’s Central Monitoring and Control System (CMCS). All communications between gaming machines and the TITO server travel via the CMCS site controller and are logged by the CMCS, and therefore tracked by Intralot as well as your TITO provider.
A Credit Redemption Terminal (CRT) is a separate self-service terminal, which is connected to the TITO System, and provides ticket redemption capabilities.
CRTs are often also referred to as ‘Cash Redemption Terminals’ or ‘Ticket Redemption Terminals’. Venue operators may choose to use a CRT. They are not compulsory but when used, they must be connected to the TITO host server.
Before a third-party service provider can operate a TITO system, and a gaming machine can facilitate TITO transactions, they will both be subject to testing and approval.
Testing and approval ensures the TITO system (the server and its program) is compliant with the relevant technical standards and that the system has been appropriately tested. You will not be able to connect a TITO system to the CMCS or your gaming machines if this has not taken place.
All gaming machines and games must be approved to be connected to a TITO system. Venue operators will need to ensure that any game/machine configurations and additional equipment have been approved by the VCGLR. This includes approval for any software change or reconfiguration as well as the installation of additional hardware such as printers and protocol converters.
This approval will be sought by companies listed on the Roll.
The technical standards that apply to TITO (as well as card-based cashless gaming which will be available later) are available on the VCGLR website, see: Technical standards for gambling industry.
Manufacturers and service providers are responsible for obtaining certification for TITO systems and for approval to install TITO in each gaming machine type. Venue operators do not need to apply for approval, however, you should check with your service provider that they have the relevant approvals before implementing TITO in your venue.
The Accounting & Auditing Venue Requirements apply to gaming venues regardless of whether they are TITO-enabled. This document has been amended to provide for cashless gaming.
The Gambling Regulations 2015 have been amended with regulations specific to cashless gaming. Venue operators should familiarise themselves with Regulations 42A, 42B,42C 42D and 42E.
The regulations are available on our website, see: Gambling legislation and regulations
Technical standards apply, so venue operators should check that their service providers have ensured compliance.